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HappyOrNot Case Studies

  • Using Passengers’ Perceptions to Manage Processes at Milan Airports

    Giorgio MediciHead of Customer Care Department

  • Putting Customer Satisfaction on the Menu at Mr. Greek Restaurants

    Jaymeen PatelGeneral Manager
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    4.7 / 5.0
    Customer References92 total
    About

    Customer Thermometer is the only customer satisfaction survey customers can answer from their inbox, giving you industry-leading response rates. It is an easy and unique way to gather the thoughts of your customers. Write, create and send beautiful, branded emails in seconds. Your customers click directly from their email inbox. You track their responses in real time.

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    4.7 / 5.0
    Customer References98 total
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    Survicate is the fastest way to collect feedback from customers. Survicate allows you to survey specific groups of your website visitors to understand them better. Uncover their needs, expectations, objections and characteristics. Adjust your website and services to their needs to grow your business.

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    4.7 / 5.0
    Customer References385 total
    About

    UserTesting helps organizations create insanely great customer experiences by scaling actionable human insights across teams. Combining a participant network, AI-powered analysis, and expert services, we enable companies to validate decisions, innovate faster, and align their teams to customer needs. By embedding human insights into design, development, and launch processes, organizations can eliminate guesswork, save costs, and deliver transformative experiences. Trusted by 3,000+ companies, including 75 of the Fortune 100, UserTesting empowers teams to close the experience gap and proactively meet customer expectations.

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