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"SentiSum helps us identify problems that previously went unnoticed and would have continued to cause issues for our customers.”
"With SentiSum in place, we quickly spotted an issue affecting dozens of drivers daily - a missed tech fix that was costing us thousands in revenue."
SupportLogic is an "Intelligent Support Platform"™ built on AI and NLP to help organizations reduce customer escalations, prioritize work and drive operational efficiency.
Thematic analyzes customer feedback to help companies improve customer experience. Feedback is connected from multiple sources, giving richer context and deeper insight into what’s affecting CX metrics, such as satisfaction …
Kapiche is a new breed customer insights platform that delivers deep, contextual understanding into your customer’s experience, without manual coding or hand reading thousands of customer comments.
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