"We wanted a platform that could integrate seamlessly with our custom systems, feel like Rocket in every interaction, and empower us to design experiences that meet clients where they are."

“We use Segment as our CDP and the biggest thing it’s given us is flexibility. We have the flexibility to define what the ideal experience is for our customers. We’re able to focus on the most optimal journey and know that it will be possible; we know that any experience …

“Using Segment and Looker contributes to our bottom line, and we are really happy with the end results.”

"The support and education we’ve received from Segment since day one has been brilliant. Segment University is without doubt better than any other support I’ve encountered from any tech provider and it’s helped our team to get up to speed incredibly quickly. This has made a massive difference in us …

"When setting out, our general principle was to work with best-in-class tools right across the board. We didn’t want to deploy a second rate option and then have to change further down the line because we didn’t have the capabilities we needed. We could see from day one that Twilio …

"We had disparate systems storing all this data and we were able to pull those traits into Segment and actually leverage them. We’re starting to really see the benefit, and I think that’s been a relatively understated accomplishment."

"He set up an AI-powered chatbot to assist customers in that moment, identifying the error so it could be corrected, enabling customers to continue through the self-service checkout process, resulting in a 25% lift in signup completions."

"Having worked in affiliates and partnerships for close to a decade, I can say without a doubt that impact.com is the best platform to manage and grow partners at scale. It’s super easy to use, is extremely flexible, and has so many powerful features and capabilities. The integration with Twilio …

"We went from a system of batched, general recommendations at a country level to a system of one-to-one recommendations based on your actions. We’ve seen a massive improvement in not only revenue generated, but also customer loyalty."

“Nearly six years after Pomelo started, we were still using virtually the same algorithm we built in-house. It ranked the products shown to customers based on overall page views and purchases by geo, delivering the same generic product recommendations to every customer in a given country.”

"All in all, working with Twilio Segment has given us the chance to be proactive about data privacy changes. What could have been a mad scramble to get around the changes actually set us up for success by offering a better experience for our readers and advertisers."

“With Twilio Segment Personas, we’ve witnessed a direct positive impact to our advertising revenue. Our data science team can now pass probability scores to Twilio Segment Personas for teams to create audience segments based on the buyer journey. These targeting audiences perform better and drive higher value on Google Ad …

“We now have a better understanding of our target market ‘outdoor enthusiasts' which enables us to sell more camping products and become the one-stop-shop for our customers’ RV needs.”

“A significant increase in revenue which we attribute to the improved targeting and personalization of our communications."

“by focusing our marketing efforts exclusively on people who have demonstrated a purchase intent, while simultaneously filtering out inactive or disengaged customers, we have been able to optimize our advertising spend.”