30 SearchUnify Testimonials

"We took a step back to see the bigger picture - the reason behind the volume of support cases."

"They listen to your requirements and would go to great lengths to implement your specific requirements. Their admin console is very powerful and their documentation covers all basic functions."

"We went ahead with SearchUnify simply because it can be deployed almost instantly and comes loaded with handy features. It provides several inbuilt click-and-deploy connectors for a variety of enterprise content platforms. Its form over function approach is practical and potent. This makes it more cost-effective over other comparable solutions."

“SearchUnify helps customers elevate their support team’s search experience within Microsoft Dynamics 365 to enable them to resolve cases faster and scale their support ecosystem.”

"Impressed with the ease of integration, quality of data insights, deflection opportunities, content gap analytics to enhance the self service programs."

"Gen AI is new and critical across the business space, and working with our LLM implementation came with its own learning curve that your team has explored and learned more about. We are hopeful that Knowbler will continue to enhance our KCS program. We can see its potential to provide a more effective and efficient knowledge base management process."

"With the implementation of Knowbler, we've overcome the challenge of outdated content and significantly improved the quality and timeliness of our knowledge articles. The utilization of Odin prompts has streamlined the creation process, while the improved functionalities for support engineers have freed them to focus on more complex issues. Overall, Knowbler has optimized our self-service ecosystem through its advanced search and KB attachment features, resulting in a more efficient knowledge-driven support experiences."

"To effectively scale our global support team and operations, it became increasingly important to focus on having best-in-class self service experience for our customers. SearchUnify helped us unify information from across multiple enterprise data repositories and offered a federated search experience for our customers and employees. Leveraging SearchUnify’s AI capabilities, we achieved an additional benefit of measurable case deflection enabling our support teams to increase overall CSAT."

"As a new member, SearchUnify helped me clear doubts whenever my team was unavailable or I preferred to resolve them independently. Also, it is quick to bring out similar cases and relevant knowledge."

"SearchUnify is helping us to fetch the relevant information to the Support engineers while resolving customer issues. It has been easy to implement, and it covers the sources that are of interest to us."

"SearchUnify helped us solve our data source problem. Many companies face issues with having ‘one single source of truth’ and SearchUnify solves that by aggregating all of your data sources into one easy-to-use and intuitive platform so that Flexera’s customers and partners can use our community platform to find search results across multiple channels and find solutions quicker and more efficiently."

“SearchUnify’s Escalation Predictor empowered our support agents to take on a more proactive role in resolving tickets with the help of valuable case data. We were also able to significantly bring down our support costs.”

"I particularly love the fact that we are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service and case-deflection."

"SearchUnify provides my team with valuable insights that not only prove the value of our work - but also helps us drive our content strategy forward. It's been invaluable in driving knowledge base adoption across my org."

"SearchUnify is an integral part of our content strategy—providing our team with actionable insights and data that proves the value of our work."