30 SearchUnify Testimonials

"SearchUnify helped us solve our data source problem. Many companies face issues with having ‘one single source of truth’ and SearchUnify solves that by aggregating all of your data sources into one easy-to-use and intuitive platform so that Flexera’s customers and partners can use our community platform to find search results across multiple channels and find solutions quicker and more efficiently."

"SearchUnify is an integral part of our content strategy—providing our team with actionable insights and data that proves the value of our work."

"Gen AI is new and critical across the business space, and working with our LLM implementation came with its own learning curve that your team has explored and learned more about. We are hopeful that Knowbler will continue to enhance our KCS program. We can see its potential to provide a more effective and efficient knowledge base management process."

"At Kronos, the customer experience is our top priority and we look to work with technology partners with the same focus. SearchUnify provided responsive project management, high technical acumen and timely communication throughout our deployment, resulting in an excellent customer experience. Our customers, partners and employees are finding relevant content more easily, and we’re seeing additional case deflection north of 10%."

"The product is extremely powerful and the analytics are well-thought-out. The team at SU hasn’t missed a thing when it comes to feature enhancements and overall reporting needs for an enterprise search product."

"As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible."

"They listen to your requirements and would go to great lengths to implement your specific requirements. Their admin console is very powerful and their documentation covers all basic functions."

"SearchUnify is helping us to fetch the relevant information to the Support engineers while resolving customer issues. It has been easy to implement, and it covers the sources that are of interest to us."

"The credit goes to the SearchUnify team and content creators for enhancing cloud content findability. We seamlessly integrate multiple content sources across Community, Agent, and Internal search. Our search optimization team uses SearchUnify’s features to boost content relevance. Our support team encourages agents to utilize internal search for timely and effective issue resolution."

“SearchUnify helps customers elevate their support team’s search experience within Microsoft Dynamics 365 to enable them to resolve cases faster and scale their support ecosystem.”

"SearchUnify indexes all of our content and provides federated search interfaces (search clients) that enable a better user experience when searching for content."

"The support, product management, and customer success teams are all very responsive. We have seen our suggestions and requests for enhancement accepted and incorporated into the product."

"By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience, measurably increasing our ability to quickly connect customers with the resources they need. Bluebeam’s commitment to constantly improve our entire business isn’t a program or an initiative, it’s a way of doing business, and we’re proud to be recognized for our work with SearchUnify in pursuit of that goal."

"We took a step back to see the bigger picture - the reason behind the volume of support cases."

"To effectively scale our global support team and operations, it became increasingly important to focus on having best-in-class self service experience for our customers. SearchUnify helped us unify information from across multiple enterprise data repositories and offered a federated search experience for our customers and employees. Leveraging SearchUnify’s AI capabilities, we achieved an additional benefit of measurable case deflection enabling our support teams to increase overall CSAT."