30 SearchUnify Testimonials

"SearchUnify helped us solve our data source problem. Many companies face issues with having ‘one single source of truth’ and SearchUnify solves that by aggregating all of your data sources into one easy-to-use and intuitive platform so that Flexera’s customers and partners can use our community platform to find search results across multiple channels and find solutions quicker and more efficiently."

"SearchUnify is an integral part of our content strategy—providing our team with actionable insights and data that proves the value of our work."

"Gen AI is new and critical across the business space, and working with our LLM implementation came with its own learning curve that your team has explored and learned more about. We are hopeful that Knowbler will continue to enhance our KCS program. We can see its potential to provide a more effective and efficient knowledge base management process."

"The credit goes to the SearchUnify team and content creators for enhancing cloud content findability. We seamlessly integrate multiple content sources across Community, Agent, and Internal search. Our search optimization team uses SearchUnify’s features to boost content relevance. Our support team encourages agents to utilize internal search for timely and effective issue resolution."

"I particularly love the fact that we are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service and case-deflection."

“We saw a significant leap in content views shortly after adopting SearchUnify, and we continue to see usage grow month by month. Reviewing the session tracking details from SearchUnify, we can see that learners are finding the content through search. SearchUnify has also enabled us to force an order to the search results for specific search queries or topics through intent and keyword boosting.”

"We went ahead with SearchUnify simply because it can be deployed almost instantly and comes loaded with handy features. It provides several inbuilt click-and-deploy connectors for a variety of enterprise content platforms. Its form over function approach is practical and potent. This makes it more cost-effective over other comparable solutions."

"As a new member, SearchUnify helped me clear doubts whenever my team was unavailable or I preferred to resolve them independently. Also, it is quick to bring out similar cases and relevant knowledge."

“SearchUnify’s Escalation Predictor empowered our support agents to take on a more proactive role in resolving tickets with the help of valuable case data. We were also able to significantly bring down our support costs.”

"By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience, measurably increasing our ability to quickly connect customers with the resources they need. Bluebeam’s commitment to constantly improve our entire business isn’t a program or an initiative, it’s a way of doing business, and we’re proud to be recognized for our work with SearchUnify in pursuit of that goal."

"We took a step back to see the bigger picture - the reason behind the volume of support cases."

“SearchUnify helps customers elevate their support team’s search experience within Microsoft Dynamics 365 to enable them to resolve cases faster and scale their support ecosystem.”

“SearchUnify helped improve our self-service resolutions and relevancy by surfacing a variety of relevant content for consumption.”

"Questions come up especially if you are a global organization. Some are often repeated, but the medium of origin might be different. The issue here was how to quickly identify and segregate issues that have been reported before."

"SearchUnify support is extremely responsive and take feedback to heart."