"SearchUnify is helping us to fetch the relevant information to the Support engineers while resolving customer issues. It has been easy to implement, and it covers the sources that are of interest to us."

"As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, …

"The product is extremely powerful and the analytics are well-thought-out. The team at SU hasn’t missed a thing when it comes to feature enhancements and overall reporting needs for an enterprise search product."

"To effectively scale our global support team and operations, it became increasingly important to focus on having best-in-class self service experience for our customers. SearchUnify helped us unify information from across multiple enterprise data repositories and offered a federated search experience for our customers and employees. Leveraging SearchUnify’s AI capabilities, …

"As a new member, SearchUnify helped me clear doubts whenever my team was unavailable or I preferred to resolve them independently. Also, it is quick to bring out similar cases and relevant knowledge."

"I particularly love the fact that we are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service and case-deflection."

"By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience, measurably increasing our ability to quickly connect customers with the resources they need. Bluebeam’s commitment to constantly improve our entire business isn’t a program or an initiative, it’s …

"We took a step back to see the bigger picture - the reason behind the volume of support cases."

“We saw a significant leap in content views shortly after adopting SearchUnify, and we continue to see usage grow month by month. Reviewing the session tracking details from SearchUnify, we can see that learners are finding the content through search. SearchUnify has also enabled us to force an order to …

"At Kronos, the customer experience is our top priority and we look to work with technology partners with the same focus. SearchUnify provided responsive project management, high technical acumen and timely communication throughout our deployment, resulting in an excellent customer experience. Our customers, partners and employees are finding relevant content …

"SearchUnify helps to drive our customer self-service strategy by recommending knowledge as a case is being created. Finally, with the user journey mapping data in the admin panel, we are empowered to adjust and fine tune our content."

"Questions come up especially if you are a global organization. Some are often repeated, but the medium of origin might be different. The issue here was how to quickly identify and segregate issues that have been reported before."

"SearchUnify support is extremely responsive and take feedback to heart."

"The solution is very flexible and gives you industry best practice data points that enables you to drive your environment with insight and data."

“SearchUnify helped improve our self-service resolutions and relevancy by surfacing a variety of relevant content for consumption.”