30 SearchUnify Testimonials

"Gen AI is new and critical across the business space, and working with our LLM implementation came with its own learning curve that your team has explored and learned more about. We are hopeful that Knowbler will continue to enhance our KCS program. We can see its potential to provide a more effective and efficient knowledge base management process."

“Your willingness to adapt and refine AVA, based on user input, has played a crucial role in ensuring its usability and effectiveness. The impact of your work extends far beyond the technical realm; it directly contributes to the efficiency, productivity, and overall success of our organization. With the support bot you've developed, we are better equipped to serve our customers, streamline processes, and achieve our goals.”

"By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience, measurably increasing our ability to quickly connect customers with the resources they need. Bluebeam’s commitment to constantly improve our entire business isn’t a program or an initiative, it’s a way of doing business, and we’re proud to be recognized for our work with SearchUnify in pursuit of that goal."

“SearchUnify helped improve our self-service resolutions and relevancy by surfacing a variety of relevant content for consumption.”

"Impressed with the ease of integration, quality of data insights, deflection opportunities, content gap analytics to enhance the self service programs."

"With the implementation of Knowbler, we've overcome the challenge of outdated content and significantly improved the quality and timeliness of our knowledge articles. The utilization of Odin prompts has streamlined the creation process, while the improved functionalities for support engineers have freed them to focus on more complex issues. Overall, Knowbler has optimized our self-service ecosystem through its advanced search and KB attachment features, resulting in a more efficient knowledge-driven support experiences."

"SearchUnify indexes all of our content and provides federated search interfaces (search clients) that enable a better user experience when searching for content."

"The support, product management, and customer success teams are all very responsive. We have seen our suggestions and requests for enhancement accepted and incorporated into the product."

"The credit goes to the SearchUnify team and content creators for enhancing cloud content findability. We seamlessly integrate multiple content sources across Community, Agent, and Internal search. Our search optimization team uses SearchUnify’s features to boost content relevance. Our support team encourages agents to utilize internal search for timely and effective issue resolution."

"Questions come up especially if you are a global organization. Some are often repeated, but the medium of origin might be different. The issue here was how to quickly identify and segregate issues that have been reported before."

"SearchUnify support is extremely responsive and take feedback to heart."

"The solution is very flexible and gives you industry best practice data points that enables you to drive your environment with insight and data."

"The product is extremely powerful and the analytics are well-thought-out. The team at SU hasn’t missed a thing when it comes to feature enhancements and overall reporting needs for an enterprise search product."

“We saw a significant leap in content views shortly after adopting SearchUnify, and we continue to see usage grow month by month. Reviewing the session tracking details from SearchUnify, we can see that learners are finding the content through search. SearchUnify has also enabled us to force an order to the search results for specific search queries or topics through intent and keyword boosting.”

“SearchUnify helps customers elevate their support team’s search experience within Microsoft Dynamics 365 to enable them to resolve cases faster and scale their support ecosystem.”