30 SearchUnify Testimonials

"I particularly love the fact that we are able to securely share relevant information from all our portals with the ultimate goal of achieving greater self-service and case-deflection."

"Questions come up especially if you are a global organization. Some are often repeated, but the medium of origin might be different. The issue here was how to quickly identify and segregate issues that have been reported before."

"The solution is very flexible and gives you industry best practice data points that enables you to drive your environment with insight and data."

"SearchUnify provides my team with valuable insights that not only prove the value of our work - but also helps us drive our content strategy forward. It's been invaluable in driving knowledge base adoption across my org."

"SearchUnify is an integral part of our content strategy—providing our team with actionable insights and data that proves the value of our work."

"Impressed with the ease of integration, quality of data insights, deflection opportunities, content gap analytics to enhance the self service programs."

"Gen AI is new and critical across the business space, and working with our LLM implementation came with its own learning curve that your team has explored and learned more about. We are hopeful that Knowbler will continue to enhance our KCS program. We can see its potential to provide a more effective and efficient knowledge base management process."

"With the implementation of Knowbler, we've overcome the challenge of outdated content and significantly improved the quality and timeliness of our knowledge articles. The utilization of Odin prompts has streamlined the creation process, while the improved functionalities for support engineers have freed them to focus on more complex issues. Overall, Knowbler has optimized our self-service ecosystem through its advanced search and KB attachment features, resulting in a more efficient knowledge-driven support experiences."

"By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience, measurably increasing our ability to quickly connect customers with the resources they need. Bluebeam’s commitment to constantly improve our entire business isn’t a program or an initiative, it’s a way of doing business, and we’re proud to be recognized for our work with SearchUnify in pursuit of that goal."

"We took a step back to see the bigger picture - the reason behind the volume of support cases."

"SearchUnify helps to drive our customer self-service strategy by recommending knowledge as a case is being created. Finally, with the user journey mapping data in the admin panel, we are empowered to adjust and fine tune our content."

"At Kronos, the customer experience is our top priority and we look to work with technology partners with the same focus. SearchUnify provided responsive project management, high technical acumen and timely communication throughout our deployment, resulting in an excellent customer experience. Our customers, partners and employees are finding relevant content more easily, and we’re seeing additional case deflection north of 10%."

"The credit goes to the SearchUnify team and content creators for enhancing cloud content findability. We seamlessly integrate multiple content sources across Community, Agent, and Internal search. Our search optimization team uses SearchUnify’s features to boost content relevance. Our support team encourages agents to utilize internal search for timely and effective issue resolution."

“Your willingness to adapt and refine AVA, based on user input, has played a crucial role in ensuring its usability and effectiveness. The impact of your work extends far beyond the technical realm; it directly contributes to the efficiency, productivity, and overall success of our organization. With the support bot you've developed, we are better equipped to serve our customers, streamline processes, and achieve our goals.”

"We went ahead with SearchUnify simply because it can be deployed almost instantly and comes loaded with handy features. It provides several inbuilt click-and-deploy connectors for a variety of enterprise content platforms. Its form over function approach is practical and potent. This makes it more cost-effective over other comparable solutions."