30 SearchUnify Testimonials

"SearchUnify is helping us to fetch the relevant information to the Support engineers while resolving customer issues. It has been easy to implement, and it covers the sources that are of interest to us."

"SearchUnify indexes all of our content and provides federated search interfaces (search clients) that enable a better user experience when searching for content."

“We saw a significant leap in content views shortly after adopting SearchUnify, and we continue to see usage grow month by month. Reviewing the session tracking details from SearchUnify, we can see that learners are finding the content through search. SearchUnify has also enabled us to force an order to the search results for specific search queries or topics through intent and keyword boosting.”

“SearchUnify helped improve our self-service resolutions and relevancy by surfacing a variety of relevant content for consumption.”

"By using SearchUnify to harness the power of AI, Bluebeam was able to use technology to dramatically improve our customers’ support experience, measurably increasing our ability to quickly connect customers with the resources they need. Bluebeam’s commitment to constantly improve our entire business isn’t a program or an initiative, it’s a way of doing business, and we’re proud to be recognized for our work with SearchUnify in pursuit of that goal."

"We took a step back to see the bigger picture - the reason behind the volume of support cases."

"We went ahead with SearchUnify simply because it can be deployed almost instantly and comes loaded with handy features. It provides several inbuilt click-and-deploy connectors for a variety of enterprise content platforms. Its form over function approach is practical and potent. This makes it more cost-effective over other comparable solutions."

"SearchUnify provides really cool features that’s easy to use. Product works really well and useful pretty much every one who deals with customers. No maintenance burden."

“SearchUnify’s Escalation Predictor empowered our support agents to take on a more proactive role in resolving tickets with the help of valuable case data. We were also able to significantly bring down our support costs.”

"SearchUnify provides my team with valuable insights that not only prove the value of our work - but also helps us drive our content strategy forward. It's been invaluable in driving knowledge base adoption across my org."

"SearchUnify is an integral part of our content strategy—providing our team with actionable insights and data that proves the value of our work."

"As a new member, SearchUnify helped me clear doubts whenever my team was unavailable or I preferred to resolve them independently. Also, it is quick to bring out similar cases and relevant knowledge."

“Your willingness to adapt and refine AVA, based on user input, has played a crucial role in ensuring its usability and effectiveness. The impact of your work extends far beyond the technical realm; it directly contributes to the efficiency, productivity, and overall success of our organization. With the support bot you've developed, we are better equipped to serve our customers, streamline processes, and achieve our goals.”

"As the Zuora Community Strategist, the level of metrics detail that SearchUnify provides for me in the administrator dashboard is impressive and useful. Not only does it give me a glimpse into the behavior of our community’s visitors so that we can create a better, more optimized experience for them, but it also highlights the content gaps so that my team can quickly add needed content in the Community. At the end of the day, we want all Zuora Community users to be able to get the answer they need, as quickly as possible."

"They listen to your requirements and would go to great lengths to implement your specific requirements. Their admin console is very powerful and their documentation covers all basic functions."