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"Beachbody's global contact centers utilize Scorebuddy to assess the performance of agents who are both directly employed and managed by Beachbody, as well as agents who are part of customer service outsourcing partners"
"At Beachbody we manage call centers on a global level and we use Scorebuddy to manage all of our QA Teams. Our QA teams randomly sample agent interactions, auditing all channels including voice, chat, email and social. We find Scorebuddy extremely easy to use, the look and feel is very …
PlayVox is the Quality Assurance software that helps you engage and empower your agents. With PlayVox you can monitor your customer service interactions across different communication channels by bringing your …
MaestroQA is software for customer service quality management. Whether it's CSAT, NPS, or brand loyalty, they'll help you drive the experiences that impact these metrics. Their customer service quality assurance …
Macorva, Inc. bridges the gap between feedback and action. They make employee and customer feedback software for the modern era. Feedback is essential in running every business, yet the tools …
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