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evaluagent after years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, they know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition.
“evaluagent is the most holistic Quality Assurance Platform on the market today.”
“They can look at their scores, interact with them, and enjoy full transparency. They can see where they could improve, even without a conversation with a Team Leader."
"I can’t recommend this platform enough. Before evaluagent, we had a vision for how Quality Assurance should work but didn’t have the tools to accomplish it. Now our team is …
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