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evaluagent

Read 14 evaluagent reviews and testimonials from customers, explore 9 case studies and customer success stories, and watch 3 customer videos to see why companies chose evaluagent as their Contact Center Performance Management Software

evaluagent after years of managing contact centres and developing quality management solutions for blue chips and global outsourcers, they know how hard it is to consistently deliver great customer service in an environment of metrics, optimisation and repetition.

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  • 14 Testimonials View
  • 9 Case Studies View
  • 3 Customer Videos View
Customer Rating Review Score based on 760 reference ratings
4.8/5.0 (760)

14Testimonials

  • "evaluagent has proved invaluable in absolutely ensuring that my agents are improving their performance on a regular basis, and it’s also a key tool for me when it comes to …

    Tracy James Quality and Compliance Manager

  • "When looking for a technology solution to drive transformation for one of our biggest contact centre clients, NS&I, we knew it had to cover a lot of bases. EvaluAgent has …

    Chris Darlington Strategic Business Development Director

  • "I can’t recommend this platform enough. Before evaluagent, we had a vision for how Quality Assurance should work but didn’t have the tools to accomplish it. Now our team is …

    Sonia Ferreira Continuous Improvement Manager
13 more testimonials currently locked

9 Case Studies

  • How evaluagent is helping The QHotels Collection build on its QA with …

    Drew Jardine Quality and Service Manager

  • Delivering customer-focused efficiency saving for Atos Outsourcing

    Chris Darlington Strategic Business Development Director

  • Increasing QA Productivity Inside The Share Centre

8 more case studies currently locked

3 Customer Videos

  • ECE Contact Center - Customer Success Story (Chris Eisdorfer - President, CEO)
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    Chris Eisdorfer President, CEO
  • Newstel - Customer Success Story (Jordan Patel - Customer Service and Sales Manager)
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    Jordan Patel Customer Service and Sales Manager
  • Blume - Customer Success Story (Holly Harrison - Quality Assurance Manager)
    Play Video
    Holly Harrison Quality Assurance Manager
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Additional evaluagent Information & Resources

Read evaluagent Reviews, Testimonials & Customer References from 14 real evaluagent customers.

Browse evaluagent Case Studies, Customer Success Stories, & Customer References from 9 businesses that use evaluagent.

Watch evaluagent Customer Videos to learn why 3 businesses chose evaluagent.

FeaturedCustomers has 2,114,716+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.