“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”
“With such customer diversity, the only way we could produce ConnectNow was by putting something in front of people every four to five weeks. Salesforce gives us native web standards, a sandbox environment, and a rich developer experience. It means the distance from prototype to production is much shorter.”
“Over the past three years alone we have seen a four-fold increase in requests to connect, mainly from renewable and green sources like solar, wind, and battery, But it also throws up challenges for an engineering business traditionally used to connecting huge gas, coal, and nuclear power stations. The process is full of detailed specifications, detailed language, and pages and pages of rules.”
“It is easy to underestimate just how transformational this is, not just for our customers but for our own people too.”
“Salesforce also helps us understand our customers and the nuances of each country we operate in so that we can tailor our offering and approach.”
“We don’t consider ourselves to be a product provider, We consider ourselves a service provider, and we're here on behalf of people living with disabilities. So, our entire company's purpose is to help people maintain mobility and independence and be able to live an active and daily life to whatever extent they choose. Numotion is a pretty rare combination where you can work for an organization with a tremendous purpose to the community and also have it be a successful business operation.”
“This approach has given us direct insight into program impact. We have seen how much our team can accomplish, how far a ‘can-do’ attitude can take us, and how many people we can help. Our government will never go back to the way it was. It will take the lessons learned from COVID-19 and apply them to any future effort so that we can have the same level of impact.”
“We have been answering phone call after phone call with a business owner in tears on the other end trying to not only save their dream but also keep their staff employed. They invested everything and all of a sudden it's gone, We are talking to people who are scared and who are vulnerable, making for conversations that are very human and very personal. Thus, our team has become even more passionate about our work, because we see the big picture impact. We see how much it helps both the individual and the community when we can provide COVID-19 relief, fast.”
"We were able to bring that branding into Salesforce and give business owners ideas on how to create a safe and healthy environment inside the store, restaurant, etc. as a part of our regular communications with them, The easier we make it for people to stay vigilant, the more confidence Utahns will have in resuming more familiar lifestyles, which is good for the health and the well-being of our state – economically, physically, emotionally.”
“With Salesforce, we’re reaching more people with a better customer experience, one cup of tea at a time.”
“When we run into this sort of complexity, we apply our #getitdone mantra. We start by breaking down the scenario and solving the first problem at hand, and that gets us moving in a certain direction. Then we solve the next problem, then the one after that...no complaining, no ‘I can’t.’ Everyone is onsite and there to help 24/7, and the more people you have working on it the faster it gets done."
“We've worked tirelessly over the past year to build technology solutions that help New Yorkers deal with the pandemic, So now, to finally be at the point where we are figuring out how to distribute [COVID-19] vaccines, is joyful for us. It is the solution that will get us out of the trauma, the pain, and the suffering that so many have experienced over the past year.”
“Our previous experience with mass vaccination had taught us that while the injection itself is the most highly visible portion of the operation, in many ways, that's the easy part. It’s the other parts of the operation that are not as visible – managing patient scheduling, inventory, and documentation – that can make or break everything, Our cloud-based strategy empowers us to move through these steps quickly and efficiently.“