"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
"We built social collaboration into our business process and improved productivity and visibility."
"Our service model is built on creating relationships with our customers—that’s always our top priority."
"We embarked on a mission to provide everything needed to submit and application or file a complaint online. We asked and listened to our customers and developed the requirements to meet those needs."
“We also integrated Smarty Street, an address verification tool, which we estimate has saved an additional $11,000 annually due to an increase in data accuracy, Different departments were able to collaborate on the same platform without having to ‘swivel chair’ between systems.”
“With Salesforce, we can stay at the forefront of the finance sector and technology innovation.”
“It’s an efficient, flexible system with a human-centered design that allows us to accommodate sudden changes in policy or procedure in an integrated way."
"We don't just want to improve customer service, we want to improve THE entire customer service, which means tackling the whole value chain and collaborate better together internally."
“It’s all about customer experience. It’s about how Torani loves consumers, and consumers love Torani.”
“We needed a tool that could bring us all together. Ultimately, that landed us with Salesforce.”
“Any way you can expand your reach — expand how you're listening to your constituents — and centralize how you push messages out will really help in times like this as well as when business returns to normal, Because simplifying operations in an all-digital environment helps you pinpoint quick wins, identify patterns, and establish best practices for the future.”
“As the team’s time is not taken up with day-to-day site maintenance, we focus our energy on building awesome experiences and building connections with our community through the site."
“With Salesforce, I can bring greater agility and energy to my work and my team and ensure we keep pace with business demand.”
“We're constantly improving the ways that we do business and the ways that we're supporting our residents. We're using this crisis as an opportunity to completely transform the way that we respond to disasters and manage the logistics, statewide.”
“We needed to operate as one health system, even though we have 11 hospitals and hundreds of access points. And we had to serve patients consistently, even though they had different needs.”