1060 Salesforce Testimonials

“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”

"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."

“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”

“COVID-19 was this emergent need that we as a team have to take action on right away at each and every step, So we started off by managing processes and data collection via Google Docs. As you can imagine, when there's one or two cases, sure, that can work, but it doesn't scale well. We would have had to double, triple, or quadruple our staff just to meet the workload demanded.”

“Early on, it become very obvious that our non-English-speaking populations were going to especially struggle with this crisis, Thus, we had to make data collection efforts and public service announcements available in multiple languages. The last thing we want is our more at-risk populations not understanding what we're asking them to do.”

“Our vision is to build a connected future so everyone can thrive, and that means everyone, which is a big aim. Salesforce Customer 360 is central to our strategy and brings together all of our customer interactions across sales, service, and marketing.”

“So many Australians can relate to the experience of going to a Telstra shop on a weekend and spending up to two hours filling out forms and waiting around, We have now brought that time down considerably and freed up our agents to provide a better service. They can have proactive conversations about what other pain points we can solve or simply let customers get on with their day.”

“With Salesforce, we can digitalize our business and earn customer loyalty by providing brilliant experiences.”

“Our secure internal rollout models the same strategy we recommend for our customers to take advantage of a modern commercial offering in environments that are typically restricted to using yesterday's technology, It gives us the ability to spend more time on the mission, and more time building and maintaining innovative tools for our client.”

"With the same high confidence in the security posture of the product. That’s a win for me, And I was introduced to the product cold. I had seen Salesforce, but never played with it. So I read the whitepaper, went through the user interface section, and within two weeks I was comfortable enough to say ‘okay, I can configure this and test it in a sandbox environment.’"

“Humans are simply having the same expectations and habits across all platforms.”

“Our vision is to become a digital-first telco and provide new made-to-measure personalized experiences for our customers. This will involve driving new digital capabilities into the business and reimagining our ways of working so that we can add more value to every interaction. We also want to set a new standard for what a digital experience looks like in our industry.”

“We need to help our teams visualize problems and assets in different areas across the region, We can now provide field workers and contact center agents with access to quick view maps, which helps us react faster to localized issues and trends.”

“With Salesforce, we can safeguard water supply for the people of the North West by increasing efficiency, visibility, and agility.”

“With myTrailhead, we can create smaller learning modules, which are easier for people to complete, It enables us to track activity levels for different trails and to use gamification techniques to encourage participation through the allocation of points and badges.”