“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”
“Every sales order line I enter costs the same amount of time. About 75% of our accounts are under $10,000, but that’s only 11% of our revenue. I really wanted to drive those accounts to online ordering. That would free up my people to quote new business and create new opportunities because that’s the only way we grow.”
"We’re incredible storytellers one-on-one, physically in front of a customer. The best. But we were at the exact opposite end of the spectrum when it came to telling our story digitally."
“Salesforce by far had the most — and easiest — integrations with other applications of all of the CRMs we looked at.”
“Our customers were having challenges navigating our old commerce solution, finding the parts they need, adding products, and checking out — really in completing their journey.”
“Salesforce Flow helped us work much faster and be more efficient, but adding Einstein makes it just that much more powerful, because it gives us insights we can act on in context.”
“Our focus on people and amazing flavor has let us scale at a tremendous pace for nearly 100 years.”
“An apartment community is somewhere between 250 and 500 units, Imagine trying to print out 500 checklists and then filling them out and scanning or taking pictures of them to send back to me on a nightly basis.”
“With Salesforce, I have true visibility into our business. When we are winning, I know why. More importantly, I can identify any problem areas to redirect the team when we are losing.”
“The most impactful thing we’ve done is to transition to Salesforce. It was chaos before that.”
“Previously, we were like different groups or organizations. Now, we’re not like that anymore. We’re better and stronger and busier. And Salesforce was a big part of bringing us together.”
“We partner with everyone from mom-and-pop stores to regional chains and national retailers. What’s cool about our new commerce platform is that we can focus on self-service ordering while also utilizing different features and functionality to target those diverse B2B buyers.”
"With Salesforce, we're bringing digital to the forefront of the fan experience, We’re using innovative technologies such as artificial intelligence to better engage with our fans when and how they want, with content that is highly personalized to them."