“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”
“Salesforce gives us a really robust understanding of what's happening in our sales funnels that we didn't have before.”
“We don’t have to manage infrastructure or worry about our service being up because we know Heroku will take care of it for us, That saves us money on DevOps folks, too.”
“If they’re in the office, members don’t necessarily want their colleagues hearing about their IVF cycle — so the member portal provides them a way to communicate with their patient care advocate in a safe and private way.”
“Because we’re a carve-out benefit, everything we do has to be superior to what a traditional health plan would do.”
“Virtually everyone at the company uses Salesforce. We sent out a survey recently, and out of 100 respondents, 97.3% said they use Salesforce daily.”
“Now we have insights around tracking all of our partnerships and progress, and doing it in an organized way. Whereas before we were stuck with spreadsheets and Post-It notes.”
“Essentials gives us more learnings, more reporting, and more insights on what our business is as we try to scale in a really fast manner.”
“I want to empower everyone to look at Salesforce as their right-hand partner in success.”
“Salesforce has been instrumental in our growth in 2020 and 2021.”
“The visibility and collaboration enabled by Salesforce and Slack were critical.”
“All our pipeline management is now running through Salesforce, and we have global reporting, which lets us see exactly where everything is up to.”
“We’re really excited about the way that we can get all those metrics out of Salesforce and continue this customer growth.”
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