1060 Salesforce Testimonials

“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”

“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”

"We built social collaboration into our business process and improved productivity and visibility."

“Slack is truly a member of our team. We’re able to communicate clearly with each other, but also with the users. It’s almost like our sixth man on the court.”

“It’s about the mission to not only provide service to the public, but to our staff. As a leader, we are more proud of the culture that we've established within 311 and the emotional connection that we have to our city.”

“We're using this tool for proactive engagement with our customers and we're managing that directly through Salesforce.”

“We want our services to be accessible so that our customers can reach us no matter the avenue.”

“There's a time in a customer's journey where they might run into an issue or a problem, and that is a defining moment where you can either rise to the occasion and help them or not. If you can address it, you raise the value in the mind of the customer.”

“The customer doesn’t think about just needing service. They think about their entire experience with Sonos. So why wouldn’t we.”

“With Service Cloud, our employees can collaborate across different organizations, data sets, and dashboards to deliver service in a consistent manner, no matter where they are in the world.”

“Having a single source of truth allows our employees, regardless of the function they perform, to have the knowledge and data they need at their fingertips.”

“One of the biggest challenges when we were engaging with customers was to line up all the things we needed to organize internally, It often took a long time to get an offer out or adjust it when negotiating with a customer. Now, through automation and greater predictability, we’re able to close deals much quicker than before.”

“Service Cloud will help us significantly improve our ability to meet the customer with empathy at scale, This efficiency and understanding translates into better customer perceptions of our service and higher scores.”

“Our number one priority is to deliver world-class wealth management services. For us, this meant we needed to enhance our client and advisor experiences by moving away from inefficient and manual processes.”

“The scalability of the platform helps our admins and developers build the automations and tools that really help the advisors serve their clients’ needs.”