1060 Salesforce Testimonials

“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”

"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."

"Our service model is built on creating relationships with our customers—that’s always our top priority."

“We anticipate customers’ wishes and needs.”

“The customer will feel that this dealer knows me – it’s not somebody I’ve never met before.”

“We’ve had to refocus our whole organization to think differently. The process of building up the V2MOM with the Professional Services team has really helped us to find common ground in terms of, ‘What are we trying to achieve? Where do we want to go?’”

“It’s been a really positive experience for us to have experts come in, build relationships with our team, get to understand our needs, and then work alongside us to unlock potential.”

"I strongly believe that we need to get the most juice out of our squeeze when it comes to vendors and their technology, and the Premier Success Plan helps us do that."

“When the pandemic started, our top priority was and remains ensuring Rhode Islanders are safe and healthy, which meant that even though we didn’t know the size or the scope of the problem, we would still need a comprehensive response strategy to support the Department of Health and frontline workers. We needed a ‘catch all’ without the luxury of knowing what a ‘catch all’ would entail.”

“Our customer success manager was able to help us set a path for success. I’m very task orientated, so having a timeline has been very helpful for me to ensure we’re on track and making the improvements we need to.”

“Having those real-time dashboards which allow our leadership to track how we’re performing, versus our budget or growth goals, has been great. As a publicly traded company, it’s really important for us to have efficient and accurate reports we can share with our board and investor relations team."

“With face-to-face access limited, we want to remind customers that the B2B portal is a support tool they can safely use, it also means that we can facilitate the ordering process remotely.”

“By automating manual processes and giving staff better visibility into the customer journey, efficiency has already increased, and a team of 130 people are able to process up to 1,000 orders a week – compared to 150 people processing 150 orders previously.”

“Whenever you go through a crisis, leadership has to come to the top. How do we emerge stronger as a business? Can we change the way we work? Can we make quicker decisions?”

“These communities have become a vibrant part of IBM culture. And it's something that has reinforced our inclusive nature.”