“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”
“I was able to build a dynamic solution thanks to the knowledge I gained from the Build Flows with Flow Builder Trail on Trailhead.”
“We need to think existentially about how we compete and win in this new digital environment, and the answer? It’s all about customers for me.”
“With a 360 degree view of the customer, we can create a single source of truth that allows us to create extraordinary experiences for our customers and that’s what we need moving forward.”
“The needs of our customers have been evolving through time. More than ever, we need to know them more closely.”
“We want to make sure there’s a consistent journey and piece it all together, be it digitally or physically, into a very consistent customer experience.”
“Our vision is to go beyond zero, to become climate positive as a company.”
“Everything was in silos. Purchase confirmations might be handled with one system, while password resets were handled by separate emails. The data didn’t really connect and the systems didn’t talk to each other."
“When you need to message 100 million fans in real time across the world, you can’t do that without a platform like Salesforce."
“This is not a time to ‘sell’ to our customers, but we can help by staying in touch and letting them know that we care.”
“The notion I often wrestle with is whether NBCUniversal is now the best content-driven tech company or the best tech-driven content company. Either way you slice it, we couldn’t do it without Salesforce.”
“Salesforce helps us understand our customers’ needs even better. We know their purchasing history and we can anticipate what the customer is looking for. That’s the power of the technology that we’re working on together.”
“You have to be very precise to build real relationships with people.”