1060 Salesforce Testimonials

“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”

"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."

“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”

“Salesforce gives our investment advisors a platform to build deeper relationships and deliver an enhanced experience to their clients.”

“We're starting to understand just how far we can go with the Salesforce1 Customer Platform, and we're planning Sales and Marketing strategies to take us far into the future.”

“We have a complete view of our customers, so we can see the areas of greatest spend and determine where those customers can use more of SmarTone services."

“Salesforce delivers the capability to drive our transformation.”

"Marketing Cloud gives us ways to measure the effectiveness of our community outreach. It helps us to gather and analyse information so we can focus on turning what we learn into actionable strategies."

"There’s a deep understanding of device owners being in varying stages of adapting to their new lives. If you are a new recipient, still learning to differentiate sounds, voice calls are not necessarily your first choice."

“The first word I would use to describe Ekta is ‘inspiring.’ She is an unstoppable force multiplier.”

“By delivering an omni-channel experience, we’re putting our customers in the driver’s seat. They now have the flexibility to interact and transact with us however they want. They can begin their journey online and progress as much or as little as they like to online.”

“I made sure my entire team, from management all the way down to the front lines, were aware that how we behaved at this time of crisis would define us for the future.”

“We categorized employees as case statuses. Then we developed a new workflow logic that determines employee status and logical next steps as they prepare to return to work.”

“We've gone through a metamorphosis. We’ve been challenged by our CTO and executive leadership to reinvent everything we do. We see COVID as an opportunity for us to emerge as a completely reformed company.”

“Real digital transformation can only happen when you have the proper alignment of your people and processes with your ERP. And there is no better way to make that happen than to have everything in one native platform.”