1060 Salesforce Testimonials

“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”

"We built social collaboration into our business process and improved productivity and visibility."

"Our service model is built on creating relationships with our customers—that’s always our top priority."

“We don’t have an inventory of products, like credit cards, that we have to sell. We are strategic partners who find it really rewarding to build communities. Our work is tied to people’s livelihood.”

“Salesforce has addressed many of the issues that prevented advisors from hitting their sales targets; they think it’s brilliant.”

“Housing is a basic human need. If you don’t have a stable place to live, it’s hard to think about your job, your health, your education. While our mission focuses heavily on serving Minnesota’s most vulnerable, it also looks at how we make sure that there is affordable housing for everyone.”

“People forget that affordable housing is a spectrum. When we talk about affordable housing, we’re not only talking about people who are homeless; we’re talking about senior citizens living on a fixed income and families that are trying to buy their first home. The type of housing a person needs may look different based on their circumstances, but ultimately all people need access to a safe place to call home that is affordable to them.”

“At least one in two DC residents touch our agency at some point, and our user base continues to grow which means we need to think about things like how to serve more residents more efficiently, ways to provide a more intuitive customer experience and how to do that all without sacrificing support for employees.”

“We maintain and support all IT applications used across the city and county, including about 500 COTS and legacy mainframe applications. But the fact that a lot of those applications are based on legacy technologies prevents us from delivering more modern experiences to agencies and constituents.”

“With Salesforce, we can enrich more people’s lives with technology. It enables us to work faster and have smarter conversations with our customers.”

“With Salesforce, we can deliver a unified retail experience where we don’t differentiate between the channels. It makes the customer journey seamless and frictionless.”

“Most importantly, this approach gave us the flexibility to operate out-of-the-box, turning an investment in IT into an investment in the mission. Or, in other words, turning taxpayer dollars into productivity benefits for the community.”

“It has become even more important to keep that intimacy we have with our customers. So many of the core initiatives that we undertake — whether it’s understanding our customers better through data or personalization — ultimately, it’s making sure we’re there where and when they want us, and delivering the experience that they desire.”

“The customer is at the center of everything we do. We don’t just think about getting them to our site to make purchase, but how do we build a relationship with them? So we use Salesforce for the full customer journey, from discovery to post-purchase, which builds that relationship and, ultimately, their advocacy.”

“The Bank has a broad mission, and thus it can be tough to fully understand all of the things we do throughout the Latin American and Caribbean region but when you take a minute to really look at how and why we do what we do, you see the real benefit and real impact we bring to so many communities.”