1060 Salesforce Testimonials

"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."

"We built social collaboration into our business process and improved productivity and visibility."

"Our service model is built on creating relationships with our customers—that’s always our top priority."

“Before, the service team would get a call, then have to search for the consumer in our on-premise customer relationship management system, and log it in that system. This process resulted in a lot of lost leads. The service team can now directly ‘warm transfer’ leads to our partner vendors. We have not only reduced lost leads but also duplication.”

“With the combined power of MuleSoft and Salesforce Service Cloud, we have a complete view of our customers’ history and the offers available to them from the moment they call. This enables us to provide a highly personalized experience.”

“Providing value to the customer is vital, both at the point of the initial sale and over a customer’s lifetime. We believe exceeding customer expectations by understanding, anticipating, and fulfilling their needs through tailored offerings is key to our success.”

“Our path forward will be guided by the needs of customers. And we are opportunistically leveraging strategic partners like Salesforce to provide next generation capabilities, and transform our customer engagement model and our technology infrastructure.”

“Pacific Life has been progressively adopting more cloud-based infrastructure, platform and software as a service technology in recent years. We realized we needed an integration platform that would provide us with the ability to connect across cloud and on-premises systems — and across a variety of internal, partner and vendor systems — in a fast, flexible, secure, scalable, easy-to-use, and easy-to-maintain manner.”

“The on-ramping process for new sales reps was halved from four weeks to two weeks using Salesforce.”

“CRM is the lifeblood of our business. I always say if it's not in Salesforce, it didn't happen.”

“Salesforce supports our business mission of focusing on incredible branded storytelling by helping to keep our business side organized. It helps us organize the team’s creative ideas, along with our clients, communications, and revenue.”

“With our brand content and partnerships team now on two different coasts, information sharing is more critical than ever in order to drive results. Previously, we had to call teammates individually to ask for a deal’s history, which took too much time. Now, we trust that everyone is capturing their pitch pipeline in Salesforce, so that at any given time, we know the exact status of any deal.”

“As our brand content and partnerships work evolves with more complexities and points of business, we are looking forward to layering in new business units — like experiential and e-commerce — and tech partners. We know that the only way to scale is to add more connections, which will drive efficiencies and scale, and maximize momentum.”

“Thanks to our partnership with Salesforce, we are now able to guarantee a high level of systems availability to our customers. And, in the near future, when our IoT-based predictive maintenance solution is adopted, we will offer an even higher level of availability.”

“As CIO, I can now add value to our commercial, marketing, and production orgs — all by leveraging a single platform.”