“Our PA’s day-to-day work with us here, as part of the AAA family, allows us not only to iterate more quickly, but it drives the principles of thinking Salesforce-first. He’s so in touch with Salesforce deliverables that he’s been a godsend in every conversation. Sometimes it goes unnoticed because he …

“The team began to rally around every opportunity inside of Chatter and collaborated on what went right and wrong. They started to organically form best practices, and we saw the quote rate rise two points in two weeks just from that community aspect.”