"The customer was very happy with this outcome and re-reviewed. I didn't even ask her to, that wasn't my plan she came out and said she wanted to.I was very happy with this outcome because it helped us improve our service process and the way in which we deal with and think about certain types of returns."
“Our account rep Pheenix is the standout from our switch to REVIEWS.io, she's helped us with the difficulties of switching over - especially with creative solutions for items that are unique to our business. She's proactive in helping us make use of the full system and is always available for meetings when we need her. We have more features she's shown us that we're planning on adding after the rush of BFCM and are excited to test them out and see how they raise both the value and the volume of reviews we receive.”
“It's improved our quality score and so improves our costs and visibility - and importantly, it's greatly improved our ad click throughs. Reviews are a great leveller and allow us to effectively compete against much larger brands because we can show right in Google Ads that we offer a better customer experience.”
"A lot of people out there can’t eat the chocolate that exists, so why can’t we make a version of it that everyone can eat? An inclusive version that still tastes really good which we’ve managed to do.”
"Having over eighty thousand 5 star reviews next to our Google Shopping listing really helps us cement our position as market leader.”
“Promote ourselves away from the atypical persona of a double glazing business, known for its high pressure sales techniques and discount driven tactics.”
"The support we receive from REVIEWS.io is second to none. The team is super friendly & provides so much value to the brands we work with. We’re confident that in recommending REVIEWS.io to our clients, they’re getting an outstanding solution. We are lucky to work closely with the team and can’t wait to see what the future holds for our partnership!"
"Partnering with best-in-class technology is critical to both our and our clients’, success. That’s why we value our partnership with REVIEWS.io so greatly. As a platform, their social proofing tools are seriously impressive and are proven to boost sales and build lasting customer loyalty. As a partner, the REVIEWS.io team is super knowledgeable, engaging, and collaborating with us seamlessly on joint opportunities."
“When I joined Jimmy’s we were in contract with another provider. After reviewing the stack we had I was keen to get us out of that contract and move over to REVIEWS.io based on my thoughts on which review provider would be the best for Jimmy’s.”
"We love working with the Reviews.io team at adQuadrant. They are responsive, supportive and are always available when our team needs client assistance. We are excited to deepen our partnership with them moving forward."
"Without the money we won’t be here but without the customers, we won’t be here either."
“We value trust and the relationship we have with our customers. We want them to feel that they’re safe, they can ask questions, and that we’re transparent. We want them to have a positive experience. That’s why it was so important for us to have reviews.”
“We had such positive feedback on our products that shop reviews were never on the radar. When Trustpilot told us about our score we were not sure what to do. We just knew we didn’t want to give them any money.”
"A nice review helps but adding customers' attributes makes it a more relevant and insightful recommendation."
"We scaled up from a regular concrete manufacturing business to an ecommerce business. Our business is all about concrete jewellery, however we have also expanded our ideas as we realised concrete is so strong we could make business cards out of it."