"The customer was very happy with this outcome and re-reviewed. I didn't even ask her to, that wasn't my plan she came out and said she wanted to.I was very happy with this outcome because it helped us improve our service process and the way in which we deal with and think about certain types of returns."
“It takes nine weeks to produce 10 puppies, but it takes five years to produce one vet.”
"You’ve gained a client's trust through reviews, they’ve decided to come on board. You keep that trust in doing a good job in the beginning. If you nail that beginning bit, you set yourself up well going forward."
"Video reviews help us see how these products fit into our customers' lifestyles and provide much greater insight."
“Being able to advertise reviews on our site and show product ratings is a great way to show potential customers what's popular and why to trust us. While the vast majority of our reviews are 4 or 5 stars, getting any sort of feedback about how we can improve is paramount to the continued success of our business and brand.”
“We're trying to be really conscious and thoughtful about what we’re putting out into the world. Everything we make goes through a process, not only in terms of production, but in the sense of is it versatile, is the customer going to wear it over and over again, does it create an actual need and does it satisfy wants for the customer.”
"Enabling independent reviews ensures customers are able to have the trust from other customers to continue to use the service."
"If you’re gonna spend the money building a company you need to do it correctly. When we looked at review platforms we looked at the ones that offered a good feature set, integrations and had a really good reputation and it came down to you guys."
"It wasn’t long before people wanted their own Denman to re-create the salon look at home and by the year 2000 the brand had become a staple in department stores, supermarkets, and retailers."
“Reviews are the lifeblood of any eCommerce business. It’s a way for customers to take the plunge on trying a new product or to complete the checkout process with a new site they have just discovered"
“Customer reviews are a powerful tool for higher end brands like Tumbl Trak to stand out. These reviews provide social proof, validating the brand's quality and reputation.”
"We scaled up from a regular concrete manufacturing business to an ecommerce business. Our business is all about concrete jewellery, however we have also expanded our ideas as we realised concrete is so strong we could make business cards out of it."
“We want to help people lead a healthier life with technology, as blue light emitted from digital device screens is a hazard to our health.”
"We take everything into consideration in providing the best solution possible for anyone looking to save their sofa. Nothing makes us happier than our customers telling us that they've been WOWed by the experience we provide."
"We're not a big company after all. The other Review Platforms are charging amounts that companies with smaller budgets can't afford. Reviews.io seemed like the 'real deal' in that they put their clients first by providing a custom reviews solution that doesn't break the bank. It resonated exactly with what we're doing with sofa covers."