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  • 4.7 / 5.0 (2146)
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Read 13 Reality Based Group reviews and testimonials from customers, explore 7 case studies and customer success stories, and watch 1 customer videos to see why companies chose Reality Based Group as their undefined

Reality Based Group is a leader in the customer experience management space, with over two decades delivering solutions to over 15 vertical markets. Their solutions provide client partners a holistic view of their business and a road map to best practices for success. With RBG’s Mystery Shopping Programs, over 2,000 customers have been able create meaningful and extraordinary experiences with their customers. With their holistic approach, they simplify the process of data collection, so that their customers can get a clear understanding of what’s “really happening” on the front lines.

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Customer Rating Review Scorebased on 2178 reference ratings
4.7/5.0 (2178)

13Testimonials

  • "K&N Management has been awarded the highest presidential honor for quality and excellence, the Malcolm Baldrige National Quality Award. We were selected for our cutting edges processes that are unique. We strongly believe that our relationship with Reality Based Group made this possible. Since the inception of the GameFilm® program, we have seen an increase in our guest satisfaction ratings. The program has become one of the most accurate measurement tools we use for cashier process adherence and hospitality. It has allowed us to implement full time “Replay” positions, which have continued to improve our measurement tools and processes. Reality Based Group is truly a world‐class organization. We will absolutely be continuing our partnership with them in the future and are happy to endorse their company and services without hesitation."

    Gini QuirozDirector of Training
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7 Case Studies

  • Financial Institution - Customer Case Study

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1 Customer Videos

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Read Reality Based Group Reviews, Testimonials & Customer References from 13 real Reality Based Group customers.

Browse Reality Based Group Case Studies, Customer Success Stories, & Customer References from 7 businesses that use Reality Based Group.

Watch Reality Based Group Customer Videos to learn why 1 businesses chose Reality Based Group.

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