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Second To None

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Read 8 Second To None reviews and testimonials from customers, explore 15 case studies and customer success stories, and watch customer videos to see why companies chose Second To None as their Customer Experience (CX) Services

Second To None is a leading, independent customer experience research firm. The company empowers customer-centric companies to deliver consistent, intentional and authentic consumer experiences. Second To None adeptly designs and manages mystery shopping, compliance and voice of customer solutions, unifying real-time reporting and analytics into role-specific insights. Second To None's work is grounded in strategic relevance, program integrity and actionability. They serve leading brands across the U.S. and Canada within the retail, restaurant, healthcare, financial services, healthcare, education and government sectors.

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Customer Rating Review Score based on 2404 reference ratings
4.7/5.0 (2404)

8Testimonials

  • "Second to None delivers tremendous value to our brand strategy. Through your solutions, we now have a comprehensive understanding of operational service levels and quality, in turn offering unprecedented precision …

    National Retailer CX Director

  • "Together we are doing important things for service excellence across our company. I have appreciated the fine work that Second To None has done, and working with many of you …

    Minted Program Director, Customer Experience & Insights

  • "The Second To None team understands our program inside out, they find the key stories in the data, are always attentive to our needs and regularly go above and beyond …

    Murphy USA Customer Experience Manager
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15 Case Studies

  • Starbucks - Customer Case Study

  • Under Armour boosts retail CX across 3 channels with Second To None

  • Xfinity improves service steadily with Second To None

14 more case studies currently locked

Additional Second To None Information & Resources

Read Second To None Reviews, Testimonials & Customer References from 8 real Second To None customers.

Browse Second To None Case Studies, Customer Success Stories, & Customer References from 15 businesses that use Second To None.

Explore answers to frequently asked questions about Second To None.

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