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Second To None

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Read 8 Second To None reviews and testimonials from customers, explore 15 case studies and customer success stories, and watch customer videos to see why companies chose Second To None as their Customer Experience (CX) Services

Second To None is a leading, independent customer experience research firm. The company empowers customer-centric companies to deliver consistent, intentional and authentic consumer experiences. Second To None adeptly designs and manages mystery shopping, compliance and voice of customer solutions, unifying real-time reporting and analytics into role-specific insights. Second To None's work is grounded in strategic relevance, program integrity and actionability. They serve leading brands across the U.S. and Canada within the retail, restaurant, healthcare, financial services, healthcare, education and government sectors.

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Customer Rating Review Score based on 2473 reference ratings
4.7/5.0 (2473)

8Testimonials

  • "The Second To None team understands our program inside out, they find the key stories in the data, are always attentive to our needs and regularly go above and beyond …

    Murphy USA Customer Experience Manager

  • "From a corporate perspective, the STN program has been exceptionally helpful in determining where we excel and in which markets we need to focus on service delivery. Second To None …

    National Cable & Internet Provider Sr. VP, Operations

  • "Together we are doing important things for service excellence across our company. I have appreciated the fine work that Second To None has done, and working with many of you …

    Minted Program Director, Customer Experience & Insights
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15 Case Studies

  • BP boosts rewards program signage compliance across 7,000+ stations with Second To …

  • Krispy Kreme boosts store audits twice monthly with Second To None

  • National Cable & Internet Provider - Customer Case Study

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Additional Second To None Information & Resources

Read Second To None Reviews, Testimonials & Customer References from 8 real Second To None customers.

Browse Second To None Case Studies, Customer Success Stories, & Customer References from 15 businesses that use Second To None.

Explore answers to frequently asked questions about Second To None.

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