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Second To None

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Read 8 Second To None reviews and testimonials from customers, explore 5 case studies and customer success stories, and watch customer videos to see why companies chose Second To None as their

Second To None is a leading, independent customer experience research firm. The company empowers customer-centric companies to deliver consistent, intentional and authentic consumer experiences. Second To None adeptly designs and manages mystery shopping, compliance and voice of customer solutions, unifying real-time reporting and analytics into role-specific insights. Second To None's work is grounded in strategic relevance, program integrity and actionability. They serve leading brands across the U.S. and Canada within the retail, restaurant, healthcare, financial services, healthcare, education and government sectors.

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Customer Rating Review Score based on 2385 reference ratings
4.7/5.0 (2385)

8Testimonials

  • "The Second To None team understands our program inside out, they find the key stories in the data, are always attentive to our needs and regularly go above and beyond …

    Murphy USA Customer Experience Manager

  • "Second to None delivers tremendous value to our brand strategy. Through your solutions, we now have a comprehensive understanding of operational service levels and quality, in turn offering unprecedented precision …

    National Retailer CX Director

  • "We firmly believe in the importance of customer service as a competitive differentiator. The customer experience insights provided by Second To None to our retail banking locations have been invaluable …

    Citibank Sr. VP, Customer Experience
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5 Case Studies

  • Whole Foods Market - Customer Case Study

  • National Cable & Internet Provider - Customer Case Study

  • Minted - Customer Case Study

4 more case studies currently locked

Additional Second To None Information & Resources

Read Second To None Reviews, Testimonials & Customer References from 8 real Second To None customers.

Browse Second To None Case Studies, Customer Success Stories, & Customer References from 5 businesses that use Second To None.

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