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Read 8 Second To None reviews and testimonials from customers, explore 15 case studies and customer success stories, and watch customer videos to see why companies chose Second To None as their Customer Experience Research

Second To None is a leading, independent customer experience research firm. The company empowers customer-centric companies to deliver consistent, intentional and authentic consumer experiences. Second To None adeptly designs and manages mystery shopping, compliance and voice of customer solutions, unifying real-time reporting and analytics into role-specific insights. Second To None's work is grounded in strategic relevance, program integrity and actionability. They serve leading brands across the U.S. and Canada within the retail, restaurant, healthcare, financial services, healthcare, education and government sectors.

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Customer Rating Review Score based on 2495 reference ratings
4.7/5.0 (2495)

8Testimonials

  • "We firmly believe in the importance of customer service as a competitive differentiator. The customer experience insights provided by Second To None to our retail banking locations have been invaluable …

    Citibank Sr. VP, Customer Experience

  • "Second To None has dramatically surpassed other customer experience and market research suppliers we have worked with. As a result, we select them year after year for the quality of …

    Healthspring Compliance Director

  • "We implemented mystery shopping and voice of customer survey programs to assist our retail sites in evaluating their customers’ experience. Thank you Second To None! The results are providing a …

    Whole Foods Market Director of Retail Development
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15 Case Studies

  • Minted strengthens customer experience across phone, email, and live chat with Second …

  • Citibank improves customer satisfaction in real time with Second To None

  • Krispy Kreme boosts store audits twice monthly with Second To None

14 more case studies currently locked

Additional Second To None Information & Resources

Read Second To None Reviews, Testimonials & Customer References from 8 real Second To None customers.

Browse Second To None Case Studies, Customer Success Stories, & Customer References from 15 businesses that use Second To None.

FeaturedCustomers has 2,116,827+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.