"Their timeliness, speed to market and results driven approach was exactly what I was looking for in a resource The metrics & analytics they provide complement their front-end resources and with RBG’s support we are able to deploy and report on surveys faster than before. Everything is concise and easy to use; RBG does all of the work! Their timeliness, speed to market and results driven approach was exactly what I was looking for in a resource."
"RBG has provided us with excellent consulting services when it comes to having a better understanding of what our shopping data was really saying. We have made improvements to our processes based on their feedback regarding the data from our program. They would be an asset to any organization, and I am happy to give her my wholehearted endorsement. Their expertise has been a tremendous asset to Texas Roadhouse and we look forward to a relationship continuing in the years to come."
Second To None is a leading, independent customer experience research firm. The company empowers customer-centric companies to deliver consistent, intentional and authentic consumer experiences. Second To None adeptly designs and manages mystery shopping, compliance and voice of customer solutions, unifying real-time reporting and analytics into role-specific insights. Second To None's work is grounded in strategic relevance, program integrity and actionability. They serve leading brands across the U.S. and Canada within the retail, restaurant, healthcare, financial services, healthcare, education and government sectors.
Market Force Information® provides location-level measurement solutions that help businesses protect their brand reputation, delight customers and make more money. Solutions include customer experience surveys, mystery shopping and contact center data integrated on one technology and analytics platform. Founded in 2005, Market Force has a growing global presence, with offices in the United States, Canada, United Kingdom, France and Spain. It serves over 350 clients that operate multi-location businesses, including major retailers, restaurants, grocery and convenience stores, financial institutions and entertainment.
Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.