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  • 4.7 / 5.0 (2102)
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Reality Based Group Testimonials

  • "We have been utilizing Reality Based Group™ since 2006 and they have exceeded all expectations with their deliverable. We use RBG to provide mystery shopping at each of our stores nation wide. We have grown rapidly over the past 3 years and RBG has been there to support and adjust the program with ease, consistently delivering above expectations. I know that our relationship with Reality Based Group™ has allowed us to further fulfill our mission of delivering above expectations within our customer experience and training. What they do is part and parcel of any customer-facing position. This program provides us with the metrics that we need to continue our rapid growth while delivering exceptional customer service at the field level."

  • "We’ve found that Reality Based Group’s GameFilm solution is one of the most valuable tools our sales team could ever use for identifying areas for improvement in the field. The applications of reality-based video capture extends far beyond the obvious and will continue to be an asset as we strive to continue to be the leader in our industry and deliver unmatched products and services to our customers."

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  • Reference Rating
    4.7 / 5.0
    Customer References13 total
    About

    Second To None is a leading, independent customer experience research firm. The company empowers customer-centric companies to deliver consistent, intentional and authentic consumer experiences. Second To None adeptly designs and manages mystery shopping, compliance and voice of customer solutions, unifying real-time reporting and analytics into role-specific insights. Second To None's work is grounded in strategic relevance, program integrity and actionability. They serve leading brands across the U.S. and Canada within the retail, restaurant, healthcare, financial services, healthcare, education and government sectors.

  • Reference Rating
    4.7 / 5.0
    Customer References32 total
    About

    Market Force Information® provides location-level measurement solutions that help businesses protect their brand reputation, delight customers and make more money. Solutions include customer experience surveys, mystery shopping and contact center data integrated on one technology and analytics platform. Founded in 2005, Market Force has a growing global presence, with offices in the United States, Canada, United Kingdom, France and Spain. It serves over 350 clients that operate multi-location businesses, including major retailers, restaurants, grocery and convenience stores, financial institutions and entertainment.

  • Reference Rating
    4.7 / 5.0
    Customer References313 total
    About

    Medallia is the Customer Experience Management company that is trusted by hundreds of the world’s leading brands. Medallia’s Software-as-a-Service application enables companies to capture customer feedback everywhere the customer is (including web, social, mobile, and contact center channels), understand it in real time, and deliver insights and action everywhere—from the C-suite to the frontline—to improve their performance.

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