269 Qualtrics Testimonials

“After a one-hour demo, we were ready to program a survey and send it out the next day. The Qualtrics user interface is so clean, easy and intuitive and allows us to create more visually appealing surveys. Even our agents commented that they had never seen a survey like this and actually thanked us for including them in the process.”

“We were in the process of revamping our website when we saw Qualtrics Site Intercept and were blown away. Our hotels love the ability to provide special offers for their target audiences and our website visitors like the personalized touch. The product’s ease of use allows us to change website content in minutes and without having to bother IT.”

"When the customer experience breaks, our customers go to Customer Care and that’s the repository where we deal with the complaints. Before Qualtrics, we apologized and tried to resolve. But after Qualtrics, we added a new layer - we action improvements to fix the pain points of the customer and prevent it from happening again."

“Without Qualtrics we would be at a loss for collecting all of the data and feedback required to support our program. The insight we have allows us to continually drive program improvements and educate our professionals, ensuring we are doing all we can for the children.”

“We could work with panel companies on our own, but Qualtrics Panels makes it so much easier with a dedicated account manager. We can free up time to spend on our research and analysis, rather than worrying about finding the right audience and managing quotas. The service we get from Qualtrics is hard to beat; it’s some of the best customer service I’ve ever encountered.”

“One of the biggest difficulties in measuring employee engagement was the amount of time it took to get reports back on the data. Even then, our managers didn’t have any ability to segment or drill down into the data. With Qualtrics, we now own our employee engagement process and can provide real-time engagement results to managers. They now know exactly what levers to pull in order to increase engagement among their teams."

“There is a new level of excitement across all of Jackson Healthcare operating companies about market research because of Qualtrics. This enthusiasm is truly empowering to our operating companies and has created greater thought leadership for Jackson Healthcare during such a vulnerable time in our industry.”

“We went from having a variety of survey tools across the organization to standardizing a single, enterprise platform. Now we can share best practices across groups and we’ve eliminated redundant survey work. We can also create reports in the blink of an eye.”

“There have been a number of situations where had we not had Qualtrics in place we would not have known quickly about a customer concern, if ever.”

“The product is so easy to use that I can create a great looking pop-over in minutes with interesting imagery, a good question, and the right branding. The fact that I am a lawyer and am changing website content means that anyone can do it.”

“Qualtrics Site Intercept gives us the flexibility to change our website on the fly, whether responding to breaking news or highlighting top stories. We can provide website visitors with targeted and relevant content, so we’re not bombarding them with messages that don’t make sense. By using Site Intercept, we can present new site content or promotional materials without having to use ad space, which is like getting free real estate on a site.”

“Our clients are top Fortune 50 brands with exceptionally high standards. To get the right insights from our large population of digital moms, we had to become a powerful research company, as well as a media company. Our clients count on us to provide the real-time research that drives their product and advertising strategies.”

“Whatever we can think of to do, we can do with Qualtrics Site Intercept. One afternoon, we put together a ‘weather sentiment’ survey to find out the effects of a cold snap on certain product categories. We set it up in three hours on a Friday afternoon and by Monday morning had great results. This would have been impossible with our previous solution.”

“We can put promotions in front of users in real-time, creating a natural flow for users to click on them. We’re driving more traffic and more revenue as a result. Qualtrics Site Intercept is very easy to use. We can set up new promotions, sweepstakes and Facebook campaigns in a matter of minutes.”

“With Qualtrics, we created an automated customer satisfaction program that seemed almost impossible a year ago. Now we can capture real-time, aggregated data that helps us make more data-driven decisions. With the ability to do more research in house, our small team can not only do more with less, but we are also able to make better use of our outsourcing budget.”