“With Puzzel, DFDS can manage the system itself without having to go through mazes of service units to change even basic things. The freedom and autonomy of the system is a huge benefit.”

"Puzzel's omni-channel solution is great for companies that appreciate innovation, efficiency and reliability. At MYJAR, we use Puzzel's telephony and ticketing solution, which has resulted in increased agent efficiency through Automatic Call Distributor (ACD) and skill-based routing, as well as contact prioritisation. It's loved by agents because it's modern, very …