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“Firstly, we’ve become much more agile in terms of being able to make necessary changes to the system. That’s been crucial during the current energy crisis, letting us flexibly and quickly change our staffing set-up with the Puzzel system, for example. Setting up new agents used to be cumbersome and …
“Our customers can choose the channel that fits them best. All channels are important to us. We operate in multiple channels so that our customers can choose the channel that fits them best.”
Five9 is the leading provider of cloud contact center software. They are driven by a passion to transform contact centers into customer engagement centers of excellence, coupled with a deep …
Talkdesk is the world's leading cloud-based call center software solution. Talkdesk's easy-to-use, out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing customer support costs. Using …
Content Guru makes engagement easy. A global leader in cloud communications solutions, they deliver off-the-shelf and bespoke customer engagement and cloud contact centre services, through the multi-award-winning 𝘀𝘁𝗼𝗿𝗺® solution. Europe’s …
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