Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use their software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support.
“Firstly, we’ve become much more agile in terms of being able to make necessary changes to the system. That’s been crucial during the current energy crisis, letting us flexibly and quickly change our staffing set-up with the Puzzel system, for example. Setting up new agents used to be cumbersome and time-consuming, but now I can do it myself in a matter of moments. The same applies if new voicemail messages or other changes need to be made.”
Read Puzzel Reviews, Testimonials & Customer References from 20 real Puzzel customers.
Browse Puzzel Case Studies, Customer Success Stories, & Customer References from 14 businesses that use Puzzel.
Watch Puzzel Customer Videos to learn why 1 businesses chose Puzzel.