Puzzel is the leading European provider of cloud contact centre solutions. Every day, more than 1,200 organisations across 40 countries use their software to deliver smart customer experiences, blending the powers of people and technology to serve customers efficiently, effectively and with empathy. The Puzzel Platform enables organisations to create rich journeys for their customers, with a mix of live and self-service experiences that give people the freedom to choose when, where and how they get help. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support.
“By far the biggest benefit of using the Puzzel contact centre solution is its flexibility and scalability, essential to supporting us during a period of tremendous growth and change. The …
“With an increase of conversion with 26%, email reduction with 40% and a 70% reduced handling time thanks to the chatbot who pre-process dialogs before handing over to a human …
“We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. We knew skills based routing of calls …
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Browse Puzzel Case Studies, Customer Success Stories, & Customer References from 14 businesses that use Puzzel.
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