Puzzel Testimonials

“In just one year, our Service Desk has been transformed. From simply responding to user requests we have now created a reliable framework that empowers our staff, boosts customer satisfaction and gives us the evidence we need to make relevant service improvements. Puzzel provides us with excellent support as well as a highly adaptable platform that goes beyond the IT Service Desk, essential to attracting the best students and maintaining the enviable status of Oxford Brookes as a leading modern university.”

“We were looking for a solution that combined the flexibility and scalability necessary to make changes and respond quickly to changing client requirements. We knew skills based routing of calls was essential to delivering world-class customer service whilst maintaining high levels of operational efficiency.”