Puzzel Testimonials

“Contact centre technology can be confusing. Working with the right partner that helps you get the most out of that technology is the key, and that’s been our experience with Puzzel. Since using Puzzel, our CSAT scores have kept improving, and most of our sales come through our contact centre; need I say more? It wouldn’t be possible without the tools we have with Puzzel.”

“For many students, choosing the right college course is one of the most important decisions of their life and having a team of people who are easy to reach, quick to respond and empathise with their needs is crucial. Using Puzzel has totally transformed the contact centre’s work, empowering them to provide a highly responsive, supportive service to students across multiple brands. The Puzzel platform enables us to bring all communication channels under one roof and gives us the perfect opportunity to expand our services to other brands within the group. At a time when educational establishments are competing to attract new students, our ability to build a contact centre team of multi-skilled, multichannel experts who can cross-refer students across the group quickly and efficiently, is a huge competitive differentiator for us. Totally future-proof, Puzzel is a welcome addition to our contact centre, giving us the stability and agility we need to grow with our customers now and in the years ahead. We value the solution as a highly strategic quality assurance tool that promotes self-reflection, the sharing of good practice and continuous improvement across the whole group.”