92 Productboard Testimonials

“If we’re looking at a feature that is attached to a lot of red accounts or a larger customer who has a major impact on our revenue, we can really get into that segmentation 
in Productboard.”

"We funnel all our company's user insights through productboard. It's changed my life."

"productboard is a no-brainer for every serious product manager. You'll wonder how you got by without it."

“When you start to implement a product in a new market, you need immediate feedback from the customer, and then you need to be able to respond. That helps you understand if what you’re doing is right, wrong, or if the problem is something bigger — something you want to implement over months or never. You have to build up a close collaboration with the customer, which is very important or you will fail. This is the transparency we needed.”

“Our CEO was traveling a lot for work before Firstbase, and he missed out on a lot of moments with his young daughter, her first laugh and her first walk, and he realized: this shouldn’t be. People shouldn’t have to miss out on those memories.”

“Product was a black box. Other teams didn’t know when a release was coming because they couldn't follow the information through the process from feedback-gathering to delivery. So, the first thing we see now with Productboard is a sense of trust again.”

“When I got here, Product was trying to make sense of all customer feedback, but there was no easy way to classify or view the many types of feedback we had. That caused lots of extra communication — they were spending more time sorting out internal relationships than building relationships with end users and delivering value.”

“Engineers lived in JIRA, but their process was disconnected from the roadmap. So, it was a struggle to know what developers were working on, even though Product would put timeframes on features in the roadmap. Ultimately, it started to become a culture problem because it didn’t seem the broader product development team was living up to the company’s mission to be transparent.”

“Our customers were submitting a suggestion or a bug, and it wouldn’t always be looked at, and you can imagine how that frustration can build or escalate.”

“The advantages with Productboard are the connections between Insights to backlogs and prioritization to roadmaps. It’s really considering the whole ecosystem of building products. Whereas some systems just do roadmapping well or insights well, Productboard brings it all together.”

“Our end goal is always to position the customer as the champion. So, when they know we are responsive to their feedback, when they see we incorporated their ideas throughout our product journey, they will increase usage and think to recommend us.”

“By transforming our product organization and establishing new product processes with the help of Productboard and Productboard’s Professional Services, we provide stakeholders across 9 regions with visibility into our roadmap and a keen understanding of our product decisions.”

"The platform has enhanced our ability to launch products, while gathering the right feedback from our customers. With Productboard, we are able to focus on building the best products for our customers."

“Working with Productboard has been one of the BEST implementation engagements I've had.‘’

“Our Solutions Architect’s approach was consultative – he got to know us. We took him through our deliberations, and he showed us different approaches we could think about when using Productboard. It was a really successful journey and we’ve landed quickly on a pragmatic model that’s made a substantial difference already.‘’