92 Productboard Testimonials

“Customer Service has a tendency to give you a customer ask and expect a response on it as soon as possible to help that customer or Sales wants a feature added to help them close a deal, We weren’t rigorously documenting these insights and showing what was important beyond what was in my head and those of the other Product Managers and our mailbox.”

“Productboard's onboarding & implementation approach works. They set objectives and tailor enablement to the maturity of our teams and organization.‘’

“When it came time for product managers to decide what we should be building, a lot of those decisions were made with incomplete information. It was difficult to get a complete picture of the research that had been done by colleagues, or requests collected in the past, because this information was scattered across various tools.”

“Our Solutions Architect’s approach was consultative – he got to know us. We took him through our deliberations, and he showed us different approaches we could think about when using Productboard. It was a really successful journey and we’ve landed quickly on a pragmatic model that’s made a substantial difference already.‘’

“We needed to scale our processes and our approach to product management to ensure we could meet the needs of stakeholders in the growing company.”

“It was like everyone was in their own plane flying their own course.”

“The flexibility and adaptability of Productboard and their team allow us to cater for and adapt to all our market needs.”

“We believe that Productboard has the features and functionality for us to optimize our product management processes from end to end, from discovery to delivery.”

“Having our feedback in too many disparate places risks prioritizing the wrong thing — and prioritizing the wrong thing can make or break a calendar year.”

“Productboard brings the ability to marry engineering and operations with a product focus. It bends enough to fit into what you have going on system-wise, but allows you time and space to digitally transform your company by integrating the right system and process to measure and calculate success. When you take all of your business priorities and package them correctly, the handoff to dev is seamless.”

“Having the joint Umbrage and Productboard relationship was critical. Umbrage knew the problems we were solving for the industry, and with Productboard they helped us tailor our product management workflows to meet the needs of our clients, faster.”

“One of the most significant challenges we faced was how disorganized feedback and feature requests were. People would create tickets in a Jira repository called ‘product ideas,’ and it was fairly messy. Multiple teams, like customer success, support, and product, would create tickets in silos, often resulting in duplicates. Sometimes the requests would be attributed to customers who no longer existed. Trying to find valuable insights was like looking for a needle in a haystack.”

“Instead of having two or three product managers, we planned to have 10 or 20, and our processes needed to scale.”

“By using technology like Productboard we are able to harness the ongoing conversations that our Sales and Customer Success teams are having with customers, without having having to be in every meeting.”

“Productboard is the single best place we can go to identify the things that will demonstrably impact customer retention. With Productboard, we look at where we have clusters of feedback around particular areas that indicate ‘this is a small effort that we could potentially have a big impact with."