“When feedback is captured and reflected back into the product, it helps show customers that we understood their needs and built solutions around those opportunities.”

“Having everyone working the same way and speaking the same language has been really helpful. To be able to see what’s on the roadmap in a single space, use that data to provide insights for features in a quarter, and do that quickly has been great for me.”

“Everything in Jira is about execution, R&D, very fine details. So to get a coherent picture from the product perspective — to really understand what the product management org is doing that’s priceless, and I wouldn’t have another way to get that without Productboard.”

“Productboard is the single best place we can go to identify the things that will demonstrably impact customer retention. With Productboard, we look at where we have clusters of feedback around particular areas that indicate ‘this is a small effort that we could potentially have a big impact with."

“[PowerPoint] was very difficult for maintaining updates because it wasn’t integrated into our Jira or Confluence workflows.”

“Once product managers did get feedback, it would require a lot of effort to review and summarize it, since the information came from so many different channels,” he adds, making it “harder for us to put the customer first.”

“We were not able to quickly find things, so we were sometimes using the limits of our memory to track down customer feedback. That’s the kind of situation where you’re spending a lot of time but maybe not focusing on the right things.”

“As a division, we were thinking, ‘If we move this person over there, we lose all of their rich knowledge about their product and the market because it’s locked in their heads.’ Productboard helps us get that information out of people's heads, reducing this friction when promoting internal candidates and …

“We integrated with other systems in Productboard, like our CRM, Product Development system of record, and a customer survey with Make.com. It's not complicated—all we're doing is pushing or pulling a couple of values into features or customer notes—but the impact is tremendous.”

“Our customers talk to us from every single angle. We needed to bring all that feedback into one place where we could leverage the insights transparently.”

“My favorite Productboard feature is letting customers view the roadmap and vote or give personal feedback. Even when feedback comes indirectly, we can attach it to features through notes and keep everything connected.”

“It’s been super helpful for us to be able to see cross-functionally and plan and prioritize all in one place.”

“Productboard has been a game changer. It significantly improved the entire process for our team, from product discovery through to feature delivery Productboard has enabled the team to be able to deliver features that we wouldn't have been able to deliver before."

“I'm able to look into our frequently asked and logged requests and present a timeline with strong metrics to express the needs of our users I'm able to really advocate for the customer and say to our team, ‘Hey, this is something that we should start building.”

“Productboard has been a huge part of turning something nebulous into something quantifiable. It helps us listen to our customers, prioritize the right features, and communicate our roadmap effectively."