“Our CEO was traveling a lot for work before Firstbase, and he missed out on a lot of moments with his young daughter, her first laugh and her first walk, and he realized: this shouldn’t be. People shouldn’t have to miss out on those memories.”
“It was a logistical nightmare to know if an integration was going to go ahead and setting expectations for users was impossible.”
"Productboard has almost become a full-time employee at Livestorm."
“[PowerPoint] was very difficult for maintaining updates because it wasn’t integrated into our Jira or Confluence workflows.”
“Once product managers did get feedback, it would require a lot of effort to review and summarize it, since the information came from so many different channels,” he adds, making it “harder for us to put the customer first.”
“We were not able to quickly find things, so we were sometimes using the limits of our memory to track down customer feedback. That’s the kind of situation where you’re spending a lot of time but maybe not focusing on the right things.”
“As a division, we were thinking, ‘If we move this person over there, we lose all of their rich knowledge about their product and the market because it’s locked in their heads.’ Productboard helps us get that information out of people's heads, reducing this friction when promoting internal candidates and letting them pursue exciting career growth opportunities.”
“We integrated with other systems in Productboard, like our CRM, Product Development system of record, and a customer survey with Make.com. It's not complicated—all we're doing is pushing or pulling a couple of values into features or customer notes—but the impact is tremendous.”