92 Productboard Testimonials

“Customer Service has a tendency to give you a customer ask and expect a response on it as soon as possible to help that customer or Sales wants a feature added to help them close a deal, We weren’t rigorously documenting these insights and showing what was important beyond what was in my head and those of the other Product Managers and our mailbox.”

“Productboard's onboarding & implementation approach works. They set objectives and tailor enablement to the maturity of our teams and organization.‘’

“When it came time for product managers to decide what we should be building, a lot of those decisions were made with incomplete information. It was difficult to get a complete picture of the research that had been done by colleagues, or requests collected in the past, because this information was scattered across various tools.”

“[PowerPoint] was very difficult for maintaining updates because it wasn’t integrated into our Jira or Confluence workflows.”

“Once product managers did get feedback, it would require a lot of effort to review and summarize it, since the information came from so many different channels,” he adds, making it “harder for us to put the customer first.”

“We were not able to quickly find things, so we were sometimes using the limits of our memory to track down customer feedback. That’s the kind of situation where you’re spending a lot of time but maybe not focusing on the right things.”

“As a division, we were thinking, ‘If we move this person over there, we lose all of their rich knowledge about their product and the market because it’s locked in their heads.’ Productboard helps us get that information out of people's heads, reducing this friction when promoting internal candidates and letting them pursue exciting career growth opportunities.”

“We integrated with other systems in Productboard, like our CRM, Product Development system of record, and a customer survey with Make.com. It's not complicated—all we're doing is pushing or pulling a couple of values into features or customer notes—but the impact is tremendous.”