92 Productboard Testimonials

“When it came time for product managers to decide what we should be building, a lot of those decisions were made with incomplete information. It was difficult to get a complete picture of the research that had been done by colleagues, or requests collected in the past, because this information was scattered across various tools.”

“One of the most significant challenges we faced was how disorganized feedback and feature requests were. People would create tickets in a Jira repository called ‘product ideas,’ and it was fairly messy. Multiple teams, like customer success, support, and product, would create tickets in silos, often resulting in duplicates. Sometimes the requests would be attributed to customers who no longer existed. Trying to find valuable insights was like looking for a needle in a haystack.”

“We're really using Productboard for our strategic planning and visioning discovery of the products, and for basic prioritization — how we decide what to build.”

“Before there was no unified way of planning or prioritizing. Productboard has majorly improved how we collaborate to develop great new features that continue to protect our customers from threats.”

“From hackathons to “unconferences,” the organization knows that anyone can add value and that everyone should have the chance to be in on the discussion. Now, Productboard can help them do it.”

“We did not have a seamless end-to-end pipeline that linked our Customer Success function to Discovery and all the way through to Delivery, We identified a need for more alignment between the customer perspective and our product teams that would help make our technology more valuable.”

“Productboard's Portal has turned our customers into co-creators.”

“Productboard was the most comprehensive solution to meet our criteria.”

“Having everyone working the same way and speaking the same language has been really helpful. To be able to see what’s on the roadmap in a single space, use that data to provide insights for features in a quarter, and do that quickly has been great for me.”

“We wanted a single source of truth for feature requests so we could track and prioritize them.”

“Productboard creates a space for analysis in the way you can cluster the insights and ideas that come in from users. That’s been really valuable. From a research perspective, it allows us to easily home in on the answer to a certain question.”

“The best products are always created by putting the user at the heart of the development process. It means product management shouldn’t be done in isolation, sitting in a corner and coming up with ideas. There needs to be a collaborative approach. Bringing everyone on that journey was important to me and I needed a tool to be able to do that.”

“I was looking for a tool that could combine customer feedback, roadmapping, and prioritization. There's a lot of tools for each of these individual functions, but only Productboard combines them all together.”

“Everything in Jira is about execution, R&D, very fine details. So to get a coherent picture from the product perspective — to really understand what the product management org is doing that’s priceless, and I wouldn’t have another way to get that without Productboard.”

“Productboard gave us a dedicated space where we could refine our products based on a product and customer-centric perspective.”