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ProcedureFlow Testimonials

  • “Using ProcedureFlow has decreased our cross-training time by 61%, and our trainees are now taking live calls from customers 8 days sooner.”

    Jill FerroManager of Customer Relations and Infrastructure

  • "As a centralized hub for all our processes, ProcedureFlow is the only way we can operate. It works for any ‘if this, then that’ process scenario, and we found value in using ProcedureFlow in areas outside our contact center, including back-office and application processing."

    Meredythe MilesSenior Vice President, Digital Experience Center
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