Document360 is an AI-powered knowledge base platform designed to help organizations create, manage, and share knowledge efficiently. Whether for internal teams or external customers, it provides the tools needed to centralize information and make it easily accessible.
Document360 offers an intuitive markdown editor for seamless content creation, allowing you to craft rich, engaging articles with ease. Its AI-powered search and content recommendations ensure users can quickly find what they need. For enhanced security, it provides role-based access control, private documentation, and compliance with industry standards.
You can design your knowledge base to reflect your brand, add multilingual support, and integrate with tools like Slack, Microsoft Teams, and more. Detailed analytics help you track performance, understand user behavior, and optimize your content effectively.
Use cases and benefits:
Customer Support
Empower customers with a self-service portal, reducing support tickets and response times. Host FAQs, troubleshooting guides, and tutorials.
Internal Documentation
Streamline team workflows by creating a centralized hub for SOPs, training materials, and company policies.
Product Documentation
Share product manuals, release notes, and feature guides to educate users and drive product adoption.
User Manual
Create comprehensive user manuals with multimedia support, ensuring users can easily understand and navigate your products.
Simplify onboarding with structured, role-specific resources to help new hires ramp up quickly.
SOPs
Maintain version-controlled documents to ensure teams adhere to industry standards and protocols.
"Once we upload an article regarding a specific issue, we see support tickets regarding it decreasing by 20%-30%."
"Compared to previous tools, SysAid is reaping lots of productivity gains as Document360 enables them to publish knowledge base articles faster."
"We now regularly get feedback from our customers directly on articles, because it is such an easy and quick process."
Read Document360 Reviews, Testimonials & Customer References from 74 real Document360 customers.
Browse Document360 Case Studies, Customer Success Stories, & Customer References from 64 businesses that use Document360.
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