"We want to be really connected to our remote workforce because that’s our front line. They touch the customer every day, whether it’s a salesperson, a driver or a merchandiser, any ability we can put in the hands of these people, these great resources, makes their lives a lot easier."

“Pega helps us deliver personalized conversations at true enterprise scale – spotting patterns from billions of interactions so the customer gets the right message and the best experience.”

"The new Customer Complaints Management System (CCMS) provides a comprehensive, enterprise solution for collecting, storing, and analyzing customer complaints. The new system, developed with the Pega Government Platform™ (PGP), provides the Queensland Department of Education with a modern, easy-to-use system that can be expanded in the future."

"As we process more than 1.3 billion payments and account for $3 trillion annually, the U.S. Treasury’s Payment Management area needed a creative solution that could handle a massive volume of secure transactions. Through the integration of modernized post-payment processes into our unique, innovative systems design, we have significantly improved …

"Our response system has not had a single minute of downtime since we first invited people to respond online."

“This was a new opportunity in the new solution to be able to have uniform business processes that has moved five different lines of business into common ways of doing. We touched operational excellence.”

"Pega Global Master Data Management drives efficiency, end-to-end integration, and reduces cost of the overall process."

"Pega is not just another vendor in the hype cycle. We use AI to automate decisions making better contextual offers, more personal interactions, and respecting the customer’s preferences for communication."

"We can forget about the channel. Channel is irrelevant. We're available in any channel the customer wants. We have genuine, relevant, one-to-one communications, personalized to the individual – making decisions based on what happened half a second ago."

"With [the Pega solution] we are proving we can go very fast -- too fast even for marketing. IT too fast for marketing? That’s quite rare, but we’re proud of that."

"With robotic automation, we realized significant annual savings, reduced average handle time, and minimized training requirements for our CSRs."

"Reduction of manual processes and duplicate entry has allowed procurement resources to redirect their time to higher value activities."

"We’re now launched in 12 markets, 12 countries across the globe, and servicing in six languages. We’re dealing with more than 200 million interactions every year and still growing."

"We set out to provide customers with consistent best-in-class customer service, and I believe the Pegasystems’ solution has helped to secure our position as the premier customer service organization."

"To be a digital bank, it is not enough to digitalize the interaction points with your customers. It is also important to digitalize all your processes."