"Within 90 days, we are able to deploy the minimum viable product – the most lovable product – into operation. That's the success story. That brings the business."

"The layer cake is the backbone of our strategy – how we think of building our systems."

"We can make our analytics operational and actionable. We can bring them to life for the agent. We can overlay customer value and overlay our strategic priorities. We tripled our next best action presentations and quadrupled our successfully accepted offers."

“This was a new opportunity in the new solution to be able to have uniform business processes that has moved five different lines of business into common ways of doing. We touched operational excellence.”

"Pega Global Master Data Management drives efficiency, end-to-end integration, and reduces cost of the overall process."

"Pega is not just another vendor in the hype cycle. We use AI to automate decisions making better contextual offers, more personal interactions, and respecting the customer’s preferences for communication."

"We can forget about the channel. Channel is irrelevant. We're available in any channel the customer wants. We have genuine, relevant, one-to-one communications, personalized to the individual – making decisions based on what happened half a second ago."

"With [the Pega solution] we are proving we can go very fast -- too fast even for marketing. IT too fast for marketing? That’s quite rare, but we’re proud of that."

"With robotic automation, we realized significant annual savings, reduced average handle time, and minimized training requirements for our CSRs."

"Reduction of manual processes and duplicate entry has allowed procurement resources to redirect their time to higher value activities."

"We’re now launched in 12 markets, 12 countries across the globe, and servicing in six languages. We’re dealing with more than 200 million interactions every year and still growing."

"We set out to provide customers with consistent best-in-class customer service, and I believe the Pegasystems’ solution has helped to secure our position as the premier customer service organization."

"To be a digital bank, it is not enough to digitalize the interaction points with your customers. It is also important to digitalize all your processes."

"We’re creating an environment where we know our customers individually, and with Pega Robotic Automation, we reduced average handle time and minimized training time while at the same time increasing sales opportunities and improving compliance for our CSRs."

"Pega helps provide an organizational and working structure into a formerly manual-based practice, helping us get proper structure."