324 Pegasystems Testimonials

"This is allowing us to have smarter conversations with our customers."

“Pega provides a unified user experience while being flexible enough to accommodate the study-specific details required to support pharmaceutical, medical technology, vision care, and surgical vision users across Johnson & Johnson.”

“By 2018, Pega was really a buzzword within the company. Everyone – or at least it seemed like that – wanted to be part of the Pega journey within the company. Everything had to be solved by Pega and all architects came to us saying, ‘Hey, we need to be part of this journey and the success.”

"Using Pega, we now have accurate, controlled data and the ability to run business reports based on ongoing interactions."

"Pega’s solution makes cumbersome, manual, and critical tasks supporting late stage clinical trials easier, faster, more seamless, and more transparent. With Pega, we ensure rapid selection of appropriate sites and FDA compliance, while reducing overall costs and speeding time to trial."

"We’re redefining how we interact with our agents and how agents interact with their customers, the insured."

"It wasn’t just about reducing the cost of service; we also saw improved customer experience. Our net promoter scores absolutely shot up. First-call resolution, which was about 50% before we implemented Pega in the contact center, jumped to 80%."

"We’re able to accelerate at least getting that first version out, and we can do it very quickly. It’s a very visual and collaborative process."

"Pega is absolutely the glue that connects the customer engagement layers at the front end to the backoffice systems."

"Pega has been a flashlight for us in the darkness."

"We liked the vision and the power that the tool gives you, in terms of applying your vision to real life."

"When the corporate client line of business came to us and said we need to build the portal for corporate line of business, they were able to reuse 70% of what we had already built on the original portal architecture."

"[Pega Sales] works. And the feedback is really some of the best we’re hearing from agents. It’s intuitive. It’s easy to use. It makes the sales agent more efficient. That positive feedback is huge."

"Pega's suite of tools enables us to be agile and fast on the front-end and stable and reliable on the back-end."

"Pega scored highly for its KYC risk scores, its capabilities for enriching customers’ profiles, its support for additional due diligence, and its Customer Lifecycle Management (CLM) capabilities."