“The value of Pega at our company is speed, simplicity, and ease of use. I sleep better at night as a CFO because of some of the applications we’ve put in place.”

“We lifted our first pass rate 3.4 points Year One despite processing 50% more claims volume from growing our business. We can’t hit our auto-adjudication goals without Pega!”

“Transformation is a journey. We have set out with a mission to create accurate, integrated processes. And now we have a system as a single source of truth related to providers, which is vital to the digital work.”

"We reduced costs while complying with FDA mandates with intelligent use of self-service channels."

"Using Pega, we now have accurate, controlled data and the ability to run business reports based on ongoing interactions."

"Pega’s solution makes cumbersome, manual, and critical tasks supporting late stage clinical trials easier, faster, more seamless, and more transparent. With Pega, we ensure rapid selection of appropriate sites and FDA compliance, while reducing overall costs and speeding time to trial."

"We’re redefining how we interact with our agents and how agents interact with their customers, the insured."

"It wasn’t just about reducing the cost of service; we also saw improved customer experience. Our net promoter scores absolutely shot up. First-call resolution, which was about 50% before we implemented Pega in the contact center, jumped to 80%."

"We’re able to accelerate at least getting that first version out, and we can do it very quickly. It’s a very visual and collaborative process."

"Pega is absolutely the glue that connects the customer engagement layers at the front end to the backoffice systems."

"Pega has been a flashlight for us in the darkness."

"We liked the vision and the power that the tool gives you, in terms of applying your vision to real life."

"When the corporate client line of business came to us and said we need to build the portal for corporate line of business, they were able to reuse 70% of what we had already built on the original portal architecture."

"[Pega Sales] works. And the feedback is really some of the best we’re hearing from agents. It’s intuitive. It’s easy to use. It makes the sales agent more efficient. That positive feedback is huge."

"Pega's suite of tools enables us to be agile and fast on the front-end and stable and reliable on the back-end."