324 Pegasystems Testimonials

"2016 was our best tax season. Our improvements, including using Pega, helped us process more than 16 million tax returns in less than four months. The last week alone accounted for four million records without a single issue or service request."

“We were able to work with business and IT, look at a process, optimize it, and basically automate 100% of the process.”

“This was a new opportunity in the new solution to be able to have uniform business processes that has moved five different lines of business into common ways of doing. We touched operational excellence.”

"Pega’s solution makes cumbersome, manual, and critical tasks supporting late stage clinical trials easier, faster, more seamless, and more transparent. With Pega, we ensure rapid selection of appropriate sites and FDA compliance, while reducing overall costs and speeding time to trial."

"We’re redefining how we interact with our agents and how agents interact with their customers, the insured."

"It wasn’t just about reducing the cost of service; we also saw improved customer experience. Our net promoter scores absolutely shot up. First-call resolution, which was about 50% before we implemented Pega in the contact center, jumped to 80%."

"We’re able to accelerate at least getting that first version out, and we can do it very quickly. It’s a very visual and collaborative process."

"Pega is absolutely the glue that connects the customer engagement layers at the front end to the backoffice systems."

"Pega has been a flashlight for us in the darkness."

"We liked the vision and the power that the tool gives you, in terms of applying your vision to real life."

"When the corporate client line of business came to us and said we need to build the portal for corporate line of business, they were able to reuse 70% of what we had already built on the original portal architecture."

"[Pega Sales] works. And the feedback is really some of the best we’re hearing from agents. It’s intuitive. It’s easy to use. It makes the sales agent more efficient. That positive feedback is huge."

"Pega's suite of tools enables us to be agile and fast on the front-end and stable and reliable on the back-end."

"Pega scored highly for its KYC risk scores, its capabilities for enriching customers’ profiles, its support for additional due diligence, and its Customer Lifecycle Management (CLM) capabilities."

"We are able to complete two releases per month with Pega CLM and KYC --out of the box, scaling globally, to meet complex regulatory demands."