324 Pegasystems Testimonials

"One of the business outcomes is also speed. With the components in that layer cake approach, if you have the first couple of layers already set up for a squad and you just need to focus on connecting all of the components or mixing and matching what you want and create your workflow on top of that – that really creates speed."

"The partnership with Pega is really key for us because we don't want to reinvent the wheel every time. We want Pega to bring us what is best in the world for process management technology, for process management new ideas, and allow us to be able to capitalize in the best practices around the world."

“We’ve received messages from managers in the field who say that in 20 years of working for Santander, they’ve never seen mobilization like this. Truly amazing.”

"We are able to complete two releases per month with Pega CLM and KYC --out of the box, scaling globally, to meet complex regulatory demands."

"The idea behind using technology isn't just doing it for technology’s sake. The idea is to be more efficient and effective and that you have rules that are concomitant with each other in the EU or the US or Australia."

“We were able to work with business and IT, look at a process, optimize it, and basically automate 100% of the process.”

"We're able to predict that you're going to call to provide you a resolution path before you need to actually contact us."

"We managed to reduce cost by a factor of four and eliminated 93% of touches."

"We do one million decisions an hour on Pega. And we are just scratching the surface."

"The Pega Cloud is available 24x7. We’ve never seen a problem. I’m telling you this application is running 24x7 across the world. We have zero downtime."

"Digital transformation, automation and customer service: all of that really relies on a sound strategy."

"We just did our 50 millionth next best conversation in person. That is 50 million times our frontline – either our branch or our contact center staff – had an opportunity to take the next best conversation and deliver that to our customers."

"With Pega, we’re omni-channel in our next-best-action approach. It’s about being one voice, one brand, for the customer – regardless of channel."

“Overall, we are seeing nearly a third of the gaps closed in a 12-month period, which is a lot."

“I had high expectations for Pega, and they have been met.”