"Every time you put the client first, then you have a chance to get incremental business."

"Our digital transformation needed to be able to handle the volume and complexity of our operations. With IPPS, we have been able to improve payment accuracy to nearly 100% and reduce invoice processing costs by 33% ― savings that can be used toward Veteran care."

"There are so many areas within state government where we can come in and say, 'You see that manual process? In 40 hours we're going to change that process for you.' And that gets them so excited, because everybody has the frustration of doing the two-, the three-, the four-year …

“We were able to work with business and IT, look at a process, optimize it, and basically automate 100% of the process.”

"We're able to predict that you're going to call to provide you a resolution path before you need to actually contact us."

"We managed to reduce cost by a factor of four and eliminated 93% of touches."

"We do one million decisions an hour on Pega. And we are just scratching the surface."

"The Pega Cloud is available 24x7. We’ve never seen a problem. I’m telling you this application is running 24x7 across the world. We have zero downtime."

"Digital transformation, automation and customer service: all of that really relies on a sound strategy."

"We just did our 50 millionth next best conversation in person. That is 50 million times our frontline – either our branch or our contact center staff – had an opportunity to take the next best conversation and deliver that to our customers."

"With Pega, we’re omni-channel in our next-best-action approach. It’s about being one voice, one brand, for the customer – regardless of channel."

“Overall, we are seeing nearly a third of the gaps closed in a 12-month period, which is a lot."

“I had high expectations for Pega, and they have been met.”

"We are building enterprise solutions off the Pegasystems platform to have more scalable solutions [that are] not just for [specific] business problems."

“We are getting better and better in automation toolkits and we're really excited about the next generation of Pega Infinity because I think some of the tools to manage the robots and the dashboards are only going to get better.”