"We can utilize Pega dynamic case management, plus all the expertise from the case managers in our emergency response center, to combine the best of both worlds."

"When you’re selling to an OEM then you have a tier one in between you and your direct customer, it becomes ‘how do you manage that supply chain?’ Pega has helped us because we’ve been able to link all three within one system."

"2016 was our best tax season. Our improvements, including using Pega, helped us process more than 16 million tax returns in less than four months. The last week alone accounted for four million records without a single issue or service request."

“Today we are much quicker and more flexible. Because we can set out the fundamental decision-making strategies in the form of rules, we can reuse them often.”

"We’re focused on becoming more customer oriented – addressing everyone individually. Pega is the technology that supports us in this."

“We need to maintain and have a single source of product truth, product attributes. We need to support the end to end integration between all of the key stakeholders. The product development team, the sales team, the underwriting team, all the way to membership and billing and again to issue …

“We’ve been able to take a business-driven approach, as opposed to an IT-driven approach. We included experts from the different business areas in the ATF as part of the project team and collaborated using agile best practices to create a system that most effectively supports the needs and mission of …

“We saved five to eight hundred thousand dollars worth of work, that would have accounted for no value to the business. And the other example we're going to solve, it's actually easier to solve, and we're going to save a substantial amount of work in the workflow.”

“We chose Pega because of its unique AI capabilities. They’ve made omnichannel decisioning really quite easy.”

“HSBC’s GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact.”

“Processing 600,000 healthcare-related licenses annually, we needed an application that could support a large volume and be scalable across the State of California. With Pega, we have reduced manual processes and expedited the licensing process from months down to days.”

“Registers of Scotland has been in existence for 400 years and has built an enviable reputation among our peers globally. With the implementation of the Pega Case Management Solution we now have an important element in our transformation to provide digital services that fully meet our customers’ expectations.”

“With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution.”

“We knew that the agility and flexibility of Pega would allow us to meet the demands of our customers moving into the future.”

"The decisioning capabilities that Pega has brought allows us to join a lot of that data together in a very easy and meaningful way for our business users so that not everything does become a technology change at the end of the day."