324 Pegasystems Testimonials

"Every day sooner that you know about a problem, you can save one day’s worth of bad production. Every day has a huge cost saving associated with it. Using our new system, we were able to connect an engineer to a dealership, to a technician, to a vehicle that had that exact concern, the minute it was written up on the service drive."

“We've freed up a lot of human time. That means that the brains of our staff members are freed up to think about things differently. So I've actually seen the rise of more ambitious marketing plans. I find that really exciting – actually having the time and space to think more effectively around what strategies people want to deliver.”

“With our legacy systems, we wouldn’t be able to achieve our goal of doubling the number of clients we help over the next three years. With Pega, we now have a customer service platform that dramatically simplifies and accelerates the customer journey while improving the level of service we provide.”

“The value of Pega at our company is speed, simplicity, and ease of use. I sleep better at night as a CFO because of some of the applications we’ve put in place.”

“Today we are much quicker and more flexible. Because we can set out the fundamental decision-making strategies in the form of rules, we can reuse them often.”

"We’re focused on becoming more customer oriented – addressing everyone individually. Pega is the technology that supports us in this."

“We need to maintain and have a single source of product truth, product attributes. We need to support the end to end integration between all of the key stakeholders. The product development team, the sales team, the underwriting team, all the way to membership and billing and again to issue ID cards to our members because we want to keep the member at the focus of what we do every day.”

“We’ve been able to take a business-driven approach, as opposed to an IT-driven approach. We included experts from the different business areas in the ATF as part of the project team and collaborated using agile best practices to create a system that most effectively supports the needs and mission of field agents and improves public safety.”

“We saved five to eight hundred thousand dollars worth of work, that would have accounted for no value to the business. And the other example we're going to solve, it's actually easier to solve, and we're going to save a substantial amount of work in the workflow.”

“We chose Pega because of its unique AI capabilities. They’ve made omnichannel decisioning really quite easy.”

“HSBC’s GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact.”

“Processing 600,000 healthcare-related licenses annually, we needed an application that could support a large volume and be scalable across the State of California. With Pega, we have reduced manual processes and expedited the licensing process from months down to days.”

“Registers of Scotland has been in existence for 400 years and has built an enviable reputation among our peers globally. With the implementation of the Pega Case Management Solution we now have an important element in our transformation to provide digital services that fully meet our customers’ expectations.”

“With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution.”

“We knew that the agility and flexibility of Pega would allow us to meet the demands of our customers moving into the future.”