“With Pega, we can complete the pre-screening process in as little as 2 hours, which used to take more than a day to complete, and that's a huge improvement in customer experiences. Traditional systems could not complete the work in such a short period of time. It also contributes to …

"It’s been really important for us to get to working software quickly, which then allows us to move away from large upfront design to a more iterative delivery, which means we can realize value earlier. Pega's low-code platform has really been useful to us here."

"As we process more than 1.3 billion payments and account for $3 trillion annually, the U.S. Treasury’s Payment Management area needed a creative solution that could handle a massive volume of secure transactions. Through the integration of modernized post-payment processes into our unique, innovative systems design, we have significantly improved …

“Today we are much quicker and more flexible. Because we can set out the fundamental decision-making strategies in the form of rules, we can reuse them often.”

"We’re focused on becoming more customer oriented – addressing everyone individually. Pega is the technology that supports us in this."

“We need to maintain and have a single source of product truth, product attributes. We need to support the end to end integration between all of the key stakeholders. The product development team, the sales team, the underwriting team, all the way to membership and billing and again to issue …

“We’ve been able to take a business-driven approach, as opposed to an IT-driven approach. We included experts from the different business areas in the ATF as part of the project team and collaborated using agile best practices to create a system that most effectively supports the needs and mission of …

“We saved five to eight hundred thousand dollars worth of work, that would have accounted for no value to the business. And the other example we're going to solve, it's actually easier to solve, and we're going to save a substantial amount of work in the workflow.”

“We chose Pega because of its unique AI capabilities. They’ve made omnichannel decisioning really quite easy.”

“HSBC’s GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact.”

“Processing 600,000 healthcare-related licenses annually, we needed an application that could support a large volume and be scalable across the State of California. With Pega, we have reduced manual processes and expedited the licensing process from months down to days.”

“Registers of Scotland has been in existence for 400 years and has built an enviable reputation among our peers globally. With the implementation of the Pega Case Management Solution we now have an important element in our transformation to provide digital services that fully meet our customers’ expectations.”

“With Pega, we were able to work efficiently together with small groups of stakeholders including councils, state agencies, and industry, to design a fully integrated digital solution.”

“We knew that the agility and flexibility of Pega would allow us to meet the demands of our customers moving into the future.”

"The decisioning capabilities that Pega has brought allows us to join a lot of that data together in a very easy and meaningful way for our business users so that not everything does become a technology change at the end of the day."