324 Pegasystems Testimonials

“Implementing the Pega Platform and Customer Service strategic app has transformed client case management at ACSO. We’ve been delighted with the Platform and the strong partnership we’ve created with Pega which has allowed us to maximise our ROI and design a flexible, scalable and fit-for-purpose case management system.”

“This is as close to a home run as we could ever expect with IT.”

“As we are now incorporating Pega App Factory into our approach, new pod teams spend two weeks in the classroom and then move right into the project, with coaching and support from the Automation Center of Excellence. App Factory allows us to support multiple groups running the program concurrently.”

"The decisioning capabilities that Pega has brought allows us to join a lot of that data together in a very easy and meaningful way for our business users so that not everything does become a technology change at the end of the day."

“We focused on the quality of the conversation and less about the speed. It so happened that we also increased the speed of the entire end-to-end journey.”

"Pega is the best company when it comes to complex, connected care and case management."

“95% of what we do is built on out-of-the box Pega functionality. We are not coding these things ourselves, we're not utilizing any sort of special programming tools, in some instances we are, but really the lion share is done in out-of-the-box Pega on the platform.”

"We are averaging two days now from production to invoicing and customers are paying us in an average of four days."

"We learned more, and we had more opportunities to continuously improve the process. The results were that the buyers themselves were able to process twice the work."

“The way Pega handles complexity, scale, and change was critical to the success of our systems. With 500-plus major rule changes, it was essential we have a platform that allowed us to quickly and easily make changes.”

“We can take information from any channel, we can push information to any channel. We're marrying up the customer needs with the business objectives.”

"The new Customer Complaints Management System (CCMS) provides a comprehensive, enterprise solution for collecting, storing, and analyzing customer complaints. The new system, developed with the Pega Government Platform™ (PGP), provides the Queensland Department of Education with a modern, easy-to-use system that can be expanded in the future."

“Building the same contact center capabilities in Oracle would have taken at least two or three times as long and required three times the resources. We couldn’t have pulled it off.”

“Every day sooner that you know about a problem, you can save one day’s worth of bad production. Every day has a huge cost savings associated with it. Using our new system, we were able to connect an engineer to a dealership, to a technician, to a vehicle that had that exact concern, the minute it was written up on the service drive.”

"Our organization uses a wide range of tools and systems, but with Pega Field Service Management, users will handle service orders from A to Z within the same global platform, independent of the site’s ERP system."