“Our tax modernization resulted in efficiencies, many new citizen service options, and additional revenue in just phase one of the project. The Pega case management solution played an important role in our modernization success.”

"Our successful and timely implementation was made possible by Pega’s steadfast partnership and its unique, extreme Agile approach."

"With Pega, we are taking our field service application to the next level by providing a fuller, richer user interface with additional functionality. But just as important, we are now positioned to capitalize on future technology innovations and devices coming down the pipe without having to re-tool. The infrastructure is …

“We focused on the quality of the conversation and less about the speed. It so happened that we also increased the speed of the entire end-to-end journey.”

"Pega is the best company when it comes to complex, connected care and case management."

“95% of what we do is built on out-of-the box Pega functionality. We are not coding these things ourselves, we're not utilizing any sort of special programming tools, in some instances we are, but really the lion share is done in out-of-the-box Pega on the platform.”

"We are averaging two days now from production to invoicing and customers are paying us in an average of four days."

"We learned more, and we had more opportunities to continuously improve the process. The results were that the buyers themselves were able to process twice the work."

“The way Pega handles complexity, scale, and change was critical to the success of our systems. With 500-plus major rule changes, it was essential we have a platform that allowed us to quickly and easily make changes.”

“We can take information from any channel, we can push information to any channel. We're marrying up the customer needs with the business objectives.”

"The new Customer Complaints Management System (CCMS) provides a comprehensive, enterprise solution for collecting, storing, and analyzing customer complaints. The new system, developed with the Pega Government Platform™ (PGP), provides the Queensland Department of Education with a modern, easy-to-use system that can be expanded in the future."

“Building the same contact center capabilities in Oracle would have taken at least two or three times as long and required three times the resources. We couldn’t have pulled it off.”

“Every day sooner that you know about a problem, you can save one day’s worth of bad production. Every day has a huge cost savings associated with it. Using our new system, we were able to connect an engineer to a dealership, to a technician, to a vehicle that had …

"Our organization uses a wide range of tools and systems, but with Pega Field Service Management, users will handle service orders from A to Z within the same global platform, independent of the site’s ERP system."

“[Design thinking] wasn’t the only choice. It was the brave one to make to change our organization.”