“With our new customer service solution, we will create the next step towards a future-oriented HR landscape and therefore represent the next evolutionary stage.”

"Utilizing the Pega solutions–both robotics as well as workforce intelligence–enables our agents to focus on what’s important. Process that took us two and a half to three minutes previously, was automated to 30 seconds and below."

“The amount of time previously spent collecting information was time not being spent on our mission. Our system modernization has saved thousands and thousands of person-hours and related costs, allowing us to focus on the mission.”

"The decisioning capabilities that Pega has brought allows us to join a lot of that data together in a very easy and meaningful way for our business users so that not everything does become a technology change at the end of the day."

“We focused on the quality of the conversation and less about the speed. It so happened that we also increased the speed of the entire end-to-end journey.”

"Pega is the best company when it comes to complex, connected care and case management."

“95% of what we do is built on out-of-the box Pega functionality. We are not coding these things ourselves, we're not utilizing any sort of special programming tools, in some instances we are, but really the lion share is done in out-of-the-box Pega on the platform.”

"We are averaging two days now from production to invoicing and customers are paying us in an average of four days."

"We learned more, and we had more opportunities to continuously improve the process. The results were that the buyers themselves were able to process twice the work."

“The way Pega handles complexity, scale, and change was critical to the success of our systems. With 500-plus major rule changes, it was essential we have a platform that allowed us to quickly and easily make changes.”

“We can take information from any channel, we can push information to any channel. We're marrying up the customer needs with the business objectives.”

"The new Customer Complaints Management System (CCMS) provides a comprehensive, enterprise solution for collecting, storing, and analyzing customer complaints. The new system, developed with the Pega Government Platform™ (PGP), provides the Queensland Department of Education with a modern, easy-to-use system that can be expanded in the future."

“Building the same contact center capabilities in Oracle would have taken at least two or three times as long and required three times the resources. We couldn’t have pulled it off.”

“Every day sooner that you know about a problem, you can save one day’s worth of bad production. Every day has a huge cost savings associated with it. Using our new system, we were able to connect an engineer to a dealership, to a technician, to a vehicle that had …

"Our organization uses a wide range of tools and systems, but with Pega Field Service Management, users will handle service orders from A to Z within the same global platform, independent of the site’s ERP system."