324 Pegasystems Testimonials

"One of the business outcomes is also speed. With the components in that layer cake approach, if you have the first couple of layers already set up for a squad and you just need to focus on connecting all of the components or mixing and matching what you want and create your workflow on top of that – that really creates speed."

"The partnership with Pega is really key for us because we don't want to reinvent the wheel every time. We want Pega to bring us what is best in the world for process management technology, for process management new ideas, and allow us to be able to capitalize in the best practices around the world."

“We’ve received messages from managers in the field who say that in 20 years of working for Santander, they’ve never seen mobilization like this. Truly amazing.”

"The decisioning capabilities that Pega has brought allows us to join a lot of that data together in a very easy and meaningful way for our business users so that not everything does become a technology change at the end of the day."

“We focused on the quality of the conversation and less about the speed. It so happened that we also increased the speed of the entire end-to-end journey.”

"Pega is the best company when it comes to complex, connected care and case management."

“95% of what we do is built on out-of-the box Pega functionality. We are not coding these things ourselves, we're not utilizing any sort of special programming tools, in some instances we are, but really the lion share is done in out-of-the-box Pega on the platform.”

"We are averaging two days now from production to invoicing and customers are paying us in an average of four days."

"We learned more, and we had more opportunities to continuously improve the process. The results were that the buyers themselves were able to process twice the work."

“The way Pega handles complexity, scale, and change was critical to the success of our systems. With 500-plus major rule changes, it was essential we have a platform that allowed us to quickly and easily make changes.”

“We can take information from any channel, we can push information to any channel. We're marrying up the customer needs with the business objectives.”

"The new Customer Complaints Management System (CCMS) provides a comprehensive, enterprise solution for collecting, storing, and analyzing customer complaints. The new system, developed with the Pega Government Platform™ (PGP), provides the Queensland Department of Education with a modern, easy-to-use system that can be expanded in the future."

“Building the same contact center capabilities in Oracle would have taken at least two or three times as long and required three times the resources. We couldn’t have pulled it off.”

“Every day sooner that you know about a problem, you can save one day’s worth of bad production. Every day has a huge cost savings associated with it. Using our new system, we were able to connect an engineer to a dealership, to a technician, to a vehicle that had that exact concern, the minute it was written up on the service drive.”

"Our organization uses a wide range of tools and systems, but with Pega Field Service Management, users will handle service orders from A to Z within the same global platform, independent of the site’s ERP system."