"What we liked about PEGA was that they were clearly different from the competition. Their solution encompassed process, technology and embedded intelligence."

"The next pillar is the real-time marketing reaching the right customer at the right time. That moment of truth increases our results by three times. That's the power that Pega drives for us."

“We need to maintain and have a single source of product truth, product attributes. We need to support the end to end integration between all of the key stakeholders. The product development team, the sales team, the underwriting team, all the way to membership and billing and again to issue …

“We set out to provide customers with consistent best-in-class customer service, and I believe Pega’s technology has helped to secure our position as the premier customer service organization.”

“I would like to thank Pegasystems and T-Systems for their extremely high level of commitment to helping businesses in need get the support they need more quickly.”

“We don’t want to live in the past. Pega gives us the technology we need to be modern, contemporary, and relevant for our customers today.”

“We know that Pega is capable of providing all the capabilities that TMK needs to create an efficient and cost-effective operating model, and I’m pleased to say that we are now full steam ahead on a phased delivery model.”

"We can utilize Pega dynamic case management, plus all the expertise from the case managers in our emergency response center, to combine the best of both worlds."

"I've been part of several technology releases even with United and I've never seen this level of success."

"We were able to ultimately decrease the turnaround times on the email channels [by] about 50% and that's really significant for our operational teams."

“For business rule management and business process automation, Pega seemed like a good fit to solve the problems that we had.”

“Carrying a variety of legacies made us as a company feel like we had the ball and chain around our feet. A tool like Pega helped us to shift this paradigm, better setting the legacies and showing us our potential capability for integration.”

“Because Pega has become a key part to most of our processes and because of its capabilities, our program’s slogan became, ‘Pega knows what you need."

“We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week.”

"With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone.”