324 Pegasystems Testimonials

"We learned more, and we had more opportunities to continuously improve the process. The results were that the buyers themselves were able to process twice the work."

"We want to be really connected to our remote workforce because that’s our front line. They touch the customer every day, whether it’s a salesperson, a driver or a merchandiser, any ability we can put in the hands of these people, these great resources, makes their lives a lot easier."

"We liked the vision and the power that the tool gives you, in terms of applying your vision to real life."

“We set out to provide customers with consistent best-in-class customer service, and I believe Pega’s technology has helped to secure our position as the premier customer service organization.”

“I would like to thank Pegasystems and T-Systems for their extremely high level of commitment to helping businesses in need get the support they need more quickly.”

“We don’t want to live in the past. Pega gives us the technology we need to be modern, contemporary, and relevant for our customers today.”

“We know that Pega is capable of providing all the capabilities that TMK needs to create an efficient and cost-effective operating model, and I’m pleased to say that we are now full steam ahead on a phased delivery model.”

"We can utilize Pega dynamic case management, plus all the expertise from the case managers in our emergency response center, to combine the best of both worlds."

"I've been part of several technology releases even with United and I've never seen this level of success."

"We were able to ultimately decrease the turnaround times on the email channels [by] about 50% and that's really significant for our operational teams."

“For business rule management and business process automation, Pega seemed like a good fit to solve the problems that we had.”

“Carrying a variety of legacies made us as a company feel like we had the ball and chain around our feet. A tool like Pega helped us to shift this paradigm, better setting the legacies and showing us our potential capability for integration.”

“Because Pega has become a key part to most of our processes and because of its capabilities, our program’s slogan became, ‘Pega knows what you need."

“We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week.”

"With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone.”