“Our case enterprise business service is a dynamic case management ecosystem that was built using FedEx ingenuity and innovation using Pega's powerful core platform, SAFe methodology, and DevOps principles.”

“We've freed up a lot of human time. That means that the brains of our staff members are freed up to think about things differently. So I've actually seen the rise of more ambitious marketing plans. I find that really exciting – actually having the time and space to think …

"The vision of the Interaction Platform is that it does away with the whole concept of back office. We will turn all of our employees into front-office employees, working for one sole idea, which is improving the customer journey and creating those memorable experiences in whatever function they have."

"With the Pega Platform, we were able to go from a standing start to our first application within six months."

“As the technology evolves so increases the opportunity for brands to build higher-value relationships with consumers based on relevance and intimacy.”

“We set out to provide customers with consistent best-in-class customer service, and I believe Pega’s technology has helped to secure our position as the premier customer service organization.”

“I would like to thank Pegasystems and T-Systems for their extremely high level of commitment to helping businesses in need get the support they need more quickly.”

“We don’t want to live in the past. Pega gives us the technology we need to be modern, contemporary, and relevant for our customers today.”

“We know that Pega is capable of providing all the capabilities that TMK needs to create an efficient and cost-effective operating model, and I’m pleased to say that we are now full steam ahead on a phased delivery model.”

"We can utilize Pega dynamic case management, plus all the expertise from the case managers in our emergency response center, to combine the best of both worlds."

"I've been part of several technology releases even with United and I've never seen this level of success."

"We were able to ultimately decrease the turnaround times on the email channels [by] about 50% and that's really significant for our operational teams."

“For business rule management and business process automation, Pega seemed like a good fit to solve the problems that we had.”

“Carrying a variety of legacies made us as a company feel like we had the ball and chain around our feet. A tool like Pega helped us to shift this paradigm, better setting the legacies and showing us our potential capability for integration.”

“Because Pega has become a key part to most of our processes and because of its capabilities, our program’s slogan became, ‘Pega knows what you need."