"We want to be really connected to our remote workforce because that’s our front line. They touch the customer every day, whether it’s a salesperson, a driver or a merchandiser, any ability we can put in the hands of these people, these great resources, makes their lives a lot easier."

"We’re redefining how we interact with our agents and how agents interact with their customers, the insured."

"This has proven out to be as safe and secure and comfortable a way to insert new technology onto a legacy system as I have ever come across."

“For us, the key to success is developing the right technology that fits the needs of our customers and our business, while ensuring that people and technology work alongside each other to deliver the best result for the customer.”

“A low-code platform like Pega allows us to deliver more quickly. It's been proven to increase speed of delivery with IT and business engaged in value right from the start.”

“Trust the team that you’re with. It’s a safe environment. Everyone needs to be candid and open-minded. And then, with that, I think you’ll be very happy with the results if you run your own design sprint.”

"The ability to execute personalization at scale, and the ability to do this at pace, is extremely important for us. Our investment in Pega is greatly helping us on this journey."

“This allowed us to deliver business objectives around improved productivity and reduced SLAs, while de-risking operational errors and improving customer experience.”

“Using automation helped our colleagues with additional virtual capacity to process customer requests faster and ultimately helped our clients to manage their mortgage challenges. This is a big win.”

“Before Pega, we were trapped in legacy monoliths that had rules embedded in decades of code. Change used to be hard for us, but now with Pega, we're able to adapt to change more quickly and have been able to keep up with the unprecedented need for agility during COVID-19.”

“With Project Moose, using Pega intelligent automation on the Google Cloud Platform, we have greater visibility and processing time across our massive [service] ticketing volume.”

“The Pega-prescribed approach to project implementation allowed us to take what traditionally would have been a major project and break it down into many bite-size MVPs that we could introduce independently, realizing value much sooner than expanding upon these in the next MVPs.”

"Pega has been a real asset [in helping us respond to COVID-19]. We’ve been able to identify customers who need help, then proactively reach out offering them support, and making them aware of what options are uniquely available to them."

“We have high expectations of Buyer Central once it's fully developed. We are going to adapt our processes very fast using this tool. We are quite happy with the solution.”

"We’ve shifted from campaigns that were very focused on selling a product during a specific window of time, to focusing on customer lifetime value. To do that, we needed to engage our customers one-to-one. That’s what Pega provides."