“At every key-turn, we have an opportunity to improve the customer experience. Pega is helping us decision over a million times an hour, and we only expect that to grow.”

"By implementing Pega, we’re filling the holes in each interaction so we can say to our customers, ‘We know you, we understand you,’ and there’s no gap in their experience."

“We’re a development partner. We’re a home for Pega knowledge, focused on the ROI and gaining value from the Pega platform to provide a standard of governance and code review.”

“We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week.”

"With Pega, we’ve moved from a focus on sales, to a focus on incremental value. For us, it’s about doing the right thing to drive value in the long run, and that approach has led to a 20% increase in incremental value in the last year alone.”

“For us, the key to success is developing the right technology that fits the needs of our customers and our business, while ensuring that people and technology work alongside each other to deliver the best result for the customer.”

“A low-code platform like Pega allows us to deliver more quickly. It's been proven to increase speed of delivery with IT and business engaged in value right from the start.”

“Trust the team that you’re with. It’s a safe environment. Everyone needs to be candid and open-minded. And then, with that, I think you’ll be very happy with the results if you run your own design sprint.”

"The ability to execute personalization at scale, and the ability to do this at pace, is extremely important for us. Our investment in Pega is greatly helping us on this journey."

“This allowed us to deliver business objectives around improved productivity and reduced SLAs, while de-risking operational errors and improving customer experience.”

“Using automation helped our colleagues with additional virtual capacity to process customer requests faster and ultimately helped our clients to manage their mortgage challenges. This is a big win.”

“Before Pega, we were trapped in legacy monoliths that had rules embedded in decades of code. Change used to be hard for us, but now with Pega, we're able to adapt to change more quickly and have been able to keep up with the unprecedented need for agility during COVID-19.”

“With Project Moose, using Pega intelligent automation on the Google Cloud Platform, we have greater visibility and processing time across our massive [service] ticketing volume.”

“The Pega-prescribed approach to project implementation allowed us to take what traditionally would have been a major project and break it down into many bite-size MVPs that we could introduce independently, realizing value much sooner than expanding upon these in the next MVPs.”

"Pega has been a real asset [in helping us respond to COVID-19]. We’ve been able to identify customers who need help, then proactively reach out offering them support, and making them aware of what options are uniquely available to them."