“We set out to provide customers with consistent best-in-class customer service, and I believe Pega’s technology has helped to secure our position as the premier customer service organization.”

“The journey we've been on is getting those stakeholders in and trusting the technology, helping them see what it does, making sure that they're part of it. This isn't a black box. We welcome all teams to work with us directly. We share our information, everything's transparent. This is a …

“Our ambition was to digitize all back-office processes from onboarding to offboarding, regardless of the channels, using the Pega CLM framework.”

“Pega helps us deliver personalized conversations at true enterprise scale – spotting patterns from billions of interactions so the customer gets the right message and the best experience.”

"With Pega, the 25 Sveriges a-kassor unemployment insurance funds can serve citizens more quickly and conveniently in a time of real need. At the same time, the system frees up caseworker time and brings ownership of system changes in house."

“With our legacy systems, we wouldn’t be able to achieve our goal of doubling the number of clients we help over the next three years. With Pega, we now have a customer service platform that dramatically simplifies and accelerates the customer journey while improving the level of service we provide.”

"Going digital with an automated system from Pega helped manage our village with more ease and efficiency than ever before. Plus, by implementing agile technology, we found ourselves very prepared for unpredictable changes and were able to pivot quickly as needed."

"Our handhelds can tell you how long each question took to input the question. It can tell you how long the interview took. It can tell you exactly where you were standing relative to the address that you were supposed to be enumerating. It provides us with a tremendous amount …

"Our census takers achieved cumulatively a productivity rate of 1.92 cases or addresses per hour. This far exceeded the 1.55 projection. This was absolutely due in large part to the use of technology that was designed and deployed to the 2020 census, a major innovation over past paper-based censuses the …

“We were able to continue our operation without having to increase our capacity massively this has also helped limit the impact the pandemic has had on our day-to-day operation.”

“We have started the journey with Pega to deploy more efficient processes to help researchers bring their knowledge to the public faster. The COVID-19 pandemic has highlighted the importance of streamlined systems to support health research in the UK.”

“The amount of time previously spent collecting information was time not being spent on our mission. Our system modernization has saved thousands and thousands of person-hours and related costs, allowing us to focus on the mission.”

"Through our modernization effort, we’ve adopted Pega as our current case management standard for both tax and nontax applications."

"Pega has helped us achieve our goal of creating a state licensing system that delivers unprecedented service to the citizens of Vermont while driving productivity gains and process improvement."

“Migrating to Pega Cloud allowed our DevOps team to focus on digital transformation and optimisation knowing that we had a stable platform which could rapidly scale with the latest features providing the best possible experience for our users globally.”