324 Pegasystems Testimonials

"It wasn’t just about reducing the cost of service; we also saw improved customer experience. Our net promoter scores absolutely shot up. First-call resolution, which was about 50% before we implemented Pega in the contact center, jumped to 80%."

“Migrating to Pega Cloud allowed our DevOps team to focus on digital transformation and optimisation knowing that we had a stable platform which could rapidly scale with the latest features providing the best possible experience for our users globally.”

"Through Pega CLM account opening and compliance is achieved quickly so firms can capture liquidity and increase speed to market. We work with over 1,500 [clients] to reduce the burden of KYC and deal with multiple counterparties bilaterally."

"With Pega, the 25 Sveriges a-kassor unemployment insurance funds can serve citizens more quickly and conveniently in a time of real need. At the same time, the system frees up caseworker time and brings ownership of system changes in house."

“With our legacy systems, we wouldn’t be able to achieve our goal of doubling the number of clients we help over the next three years. With Pega, we now have a customer service platform that dramatically simplifies and accelerates the customer journey while improving the level of service we provide.”

"Going digital with an automated system from Pega helped manage our village with more ease and efficiency than ever before. Plus, by implementing agile technology, we found ourselves very prepared for unpredictable changes and were able to pivot quickly as needed."

"Our handhelds can tell you how long each question took to input the question. It can tell you how long the interview took. It can tell you exactly where you were standing relative to the address that you were supposed to be enumerating. It provides us with a tremendous amount of data and it provides that data in near-real-time, and so it allows us to have a very professionally refined quality review of things going on in the field."

"Our census takers achieved cumulatively a productivity rate of 1.92 cases or addresses per hour. This far exceeded the 1.55 projection. This was absolutely due in large part to the use of technology that was designed and deployed to the 2020 census, a major innovation over past paper-based censuses the productivity rate of field staff in 2020 was literally nearly double that achieved during the 2010 census."

“We were able to continue our operation without having to increase our capacity massively this has also helped limit the impact the pandemic has had on our day-to-day operation.”

“We have started the journey with Pega to deploy more efficient processes to help researchers bring their knowledge to the public faster. The COVID-19 pandemic has highlighted the importance of streamlined systems to support health research in the UK.”

“The amount of time previously spent collecting information was time not being spent on our mission. Our system modernization has saved thousands and thousands of person-hours and related costs, allowing us to focus on the mission.”

"Through our modernization effort, we’ve adopted Pega as our current case management standard for both tax and nontax applications."

"Pega has helped us achieve our goal of creating a state licensing system that delivers unprecedented service to the citizens of Vermont while driving productivity gains and process improvement."

“Pega has given us the main ingredients we needed to create a magic recipe to move from a product-oriented to a customer-centric approach.”

“Always on Marketing, powered by the Pega customer decisioning hub, is the key enabler for Vodafone, enabling Vodafone UK strategy to become truly customer centric, filling the promise to our customers that Vodafone gives you the best service and experience.”