324 Pegasystems Testimonials

“We’re saving about 33 minutes per case. We’re also saving about 91% on the complex and 99% on the standard cases.”

“We replaced four back-office systems that we used for workflow, claims, customer service, and the contact center functions – all with Pega. All in all we replaced about 2,800 workflows used to manage 140,000 cases a week.”

“Pega’s center-out approach to business architecture gives us the strategy framework that will help us scale faster when the next legislative priority arises. We can now build smarter and implement larger improvements to our operations and licensure policy.”

“Transformation is a journey. We have set out with a mission to create accurate, integrated processes. And now we have a system as a single source of truth related to providers, which is vital to the digital work.”

"Pega was the only single platform that seamlessly integrated CRM and BPM capabilities – which is what we needed to bridge the gap between our front end and back end processes."

"We started with something small, a minimum viable product, and we've been able to just add to it. And now, three years later, 80% of our users surveyed say that this system is easy to use. That's pretty amazing for newer software."

"What really separates Pega is their ability to deliver and seamlessly integrate with multiple systems."

“It was key to find a platform that was going to serve all our needs for now, but still grow with us. We believe that Pega can help us achieve not only that objective, but also our business objective of getting connected services while we continue to consolidate and simplify.”

“We’re a development partner. We’re a home for Pega knowledge, focused on the ROI and gaining value from the Pega platform to provide a standard of governance and code review.”

“Developing features in Pega is faster. There is really a benefit to working with the Pega Platform and Pega prepackaged modules.”

“Pega proves again and again, they are our strategic partner for claims transformation. The ability to reuse our highly performant pricing capability was delivered in a way and timeline [previously] unimaginable to us.”

"Digitization and adoption in field operations is always a challenge, but the Pega platform features and offline mobile app helped us to achieve digitization in operations forms so quickly and smoothly. We are looking forward to enabling more electronic forms in our operations."

“Our case enterprise business service is a dynamic case management ecosystem that was built using FedEx ingenuity and innovation using Pega's powerful core platform, SAFe methodology, and DevOps principles.”

"Pega has been a great partner for GE Healthcare. We migrated one of our largest and most highly regulated applications to Pega’s cloud and we got all that we could ask for from a support standpoint."

“Pega App Factory is a game changer for us. It has triggered interest among many business teams, and they come forward with ideas that they want to implement using low/no code.”