“As we are now incorporating Pega App Factory into our approach, new pod teams spend two weeks in the classroom and then move right into the project, with coaching and support from the Automation Center of Excellence. App Factory allows us to support multiple groups running the program concurrently.”

"We provided a 360 view for the agents so that, each time when they go to the customers, they’re able to have an intelligent conversation. In the first phase of our implementation, we managed to develop 180 features, and today it’s still growing. Every two weeks, we’re releasing new features.”

"Using Pega, we now have accurate, controlled data and the ability to run business reports based on ongoing interactions."

“Implementing the Pega Platform and Customer Service strategic app has transformed client case management at ACSO. We’ve been delighted with the Platform and the strong partnership we’ve created with Pega which has allowed us to maximise our ROI and design a flexible, scalable and fit-for-purpose case management system.”

"It was very important that people could work with lots of confidence within the agency, [and also] with Capgemini and Pega. That's what we've been doing for the last two and a half years. And I'm completely convinced that the success is based on this confidence."

“Transformation is a journey. We have set out with a mission to create accurate, integrated processes. And now we have a system as a single source of truth related to providers, which is vital to the digital work.”

"Pega was the only single platform that seamlessly integrated CRM and BPM capabilities – which is what we needed to bridge the gap between our front end and back end processes."

"We started with something small, a minimum viable product, and we've been able to just add to it. And now, three years later, 80% of our users surveyed say that this system is easy to use. That's pretty amazing for newer software."

"What really separates Pega is their ability to deliver and seamlessly integrate with multiple systems."

“It was key to find a platform that was going to serve all our needs for now, but still grow with us. We believe that Pega can help us achieve not only that objective, but also our business objective of getting connected services while we continue to consolidate and simplify.”

“We’re a development partner. We’re a home for Pega knowledge, focused on the ROI and gaining value from the Pega platform to provide a standard of governance and code review.”

“Developing features in Pega is faster. There is really a benefit to working with the Pega Platform and Pega prepackaged modules.”

“Pega proves again and again, they are our strategic partner for claims transformation. The ability to reuse our highly performant pricing capability was delivered in a way and timeline [previously] unimaginable to us.”

"Digitization and adoption in field operations is always a challenge, but the Pega platform features and offline mobile app helped us to achieve digitization in operations forms so quickly and smoothly. We are looking forward to enabling more electronic forms in our operations."

“Our case enterprise business service is a dynamic case management ecosystem that was built using FedEx ingenuity and innovation using Pega's powerful core platform, SAFe methodology, and DevOps principles.”