324 Pegasystems Testimonials

"Pega was the only single platform that seamlessly integrated CRM and BPM capabilities – which is what we needed to bridge the gap between our front end and back end processes."

"Pega allows our best agents to get off mundane tasks and focus on value added services. Our most skilled resources are solving our most complex cases."

“At every key-turn, we have an opportunity to improve the customer experience. Pega is helping us decision over a million times an hour, and we only expect that to grow.”

“Pega App Factory is a game changer for us. It has triggered interest among many business teams, and they come forward with ideas that they want to implement using low/no code.”

“We identified Pega as the best solution to support our growth and improve our member experience. A combination of the Pega Customer Service solution with its business process management automation, AI, and machine learning capabilities, was exactly the right mix for us to transform the credit union.”

"HMHS is very excited to be on this journey with our partners at Pega. We think we have an exciting and very relevant opportunity to change how customer engagement is designed, deployed, and executed in our industry."

"We started with a lift and shift approach of the existing workflow solutions into Pega. We kept it simple, enabling us to free up resources and ultimately reduce costs when we switched off the old systems."

“With the intelligence of the Pega Platform, we can not only propose the next best step to a customer but also anticipate how their behavior could change.”

“Pega provides a unified user experience while being flexible enough to accommodate the study-specific details required to support pharmaceutical, medical technology, vision care, and surgical vision users across Johnson & Johnson.”

“After starting our transformation to Pega, we now have 7,000 active users, using three tier-one platforms that were built and deployed in Pega. We are also consolidating different business processes and workflows into Pega to bring [users a] seamless experience by enabling integration between different applications that we use here today.”

"We have now successfully completed thousands of consumer dispute claims and have finally been able to retire our aging legacy forms system. Front line colleagues are able to consistently deliver an excellent experience to our members in a simple and straightforward manner that is also hassle free for colleagues in operational areas."

“As we are now incorporating Pega App Factory into our approach, new pod teams spend two weeks in the classroom and then move right into the project, with coaching and support from the Automation Center of Excellence. App Factory allows us to support multiple groups running the program concurrently.”

"It’s been really important for us to get to working software quickly, which then allows us to move away from large upfront design to a more iterative delivery, which means we can realize value earlier. Pega's low-code platform has really been useful to us here."

"Before the implementation, there was no system that gave a 360 view of the customer's journey, that allowed us to capture customer experience, and the ability to resolve complaints and enquiries in one system. With Pega Customer Service, we streamlined our customer complaint and enquiry process across multiple Sainsbury’s brands."

“For us, customer intimacy is our differentiator in the market. It’s something we strongly believe in, so we really went to look for the best technology to fit that strategy.”