324 Pegasystems Testimonials

“Overall, we are seeing nearly a third of the gaps closed in a 12-month period, which is a lot."

“We've harmonized our KYC processes for ING. We've made it a consistent process that is available for reuse through all our countries, all our segments. We've set a global standard.”

“95% of what we do is built on out-of-the box Pega functionality. We are not coding these things ourselves, we're not utilizing any sort of special programming tools, in some instances we are, but really the lion share is done in out-of-the-box Pega on the platform.”

“Pega being a proper omni-channel system enabled us to put everything in one place. You’re still going to be channel aware. but it means you can solve that problem in one place and that’s what is important. You solve that complexity across all interactions, across all channels.”

“What we've been able to achieve through our partnership and utilization of Pega is a genuine end-to-end process that's integrated into our historic legacy systems. We've integrated about 15 different systems into Pega. For our employees, they now have a single system experience.”

“The benefit of Pega? No more swivel chair. It's one system. Clinicians don't have to go into two. Pega's talking to both of them.”

“The journey we've been on is getting those stakeholders in and trusting the technology, helping them see what it does, making sure that they're part of it. This isn't a black box. We welcome all teams to work with us directly. We share our information, everything's transparent. This is a journey that we are on as a company. This is everybody at T-Mobile trying to put the customer at the center of what we do.”

“The first thing we have seen is you have to trust the bots. You have to take a leap. Unless you take that leap, somebody else will take the leap, and you will realize it after a particular point in time. And by that point in time, you are already delayed.”

“I had a transaction on my card I didn’t recognize. I was able to submit my request in just a few minutes. All transactions were removed from my card and a new card was sent to me automatically – great experience.”

“First, we got a more reliable application by using Pega UI. Second, we got easier communication by using chat. Above all, we could reduce manual operations and promote automation of work.”

“Citi has successfully deployed the Omni-channel Decision Engine to our U. S. personal bank, post login web, mobile, branch, and agent channels. We're at 100% traffic on web and mobile and are ramping in the other channels.”

“I had the opportunity to speak to industry last week. And the feedback on the customer collaboration portal – the ability to see their status and to submit electronically – has been a tremendous success! One person said: ‘I’ve been working with the FDA for 37 years and its about time!”

“We've cut down costs, but we're also taking care of more patient members. And if more people are getting the care they need, we're getting better health outcomes. We're bringing down medical costs and it all ties together.”

“At the end of the day, we have good commercial results [we] increased the upsell of services by 57%. I think the project is quite a success for us, and Pega too.”

“Our transformation milestones were achieved! Case workers are transitioning to case management, adopting unified processes – and are happy!”