"We provided a 360 view for the agents so that, each time when they go to the customers, they’re able to have an intelligent conversation. In the first phase of our implementation, we managed to develop 180 features, and today it’s still growing. Every two weeks, we’re releasing new features.”

"There can be only one MGEN for the customer, only one brand. Pega is the link between all our channels, the link to our members and prospects, and the link between CRM and back end information systems."

"Pega has been a real asset [in helping us respond to COVID-19]. We’ve been able to identify customers who need help, then proactively reach out offering them support, and making them aware of what options are uniquely available to them."

“Our transformation milestones were achieved! Case workers are transitioning to case management, adopting unified processes – and are happy!”

“The Pega team did a wonderful job They came back in two weeks with a working prototype and showed us the art of the possible In two weeks they developed something that was useful to us.”

“For oncology alone, we've been able to eliminate over 56% of our documentation. Since going live, we've navigated over 40,000 patients. We've scheduled over 3,000 appointments and sent over 16,000 digital messages all from the Pega application.”

“I call it the ‘twenty-four seven.’ It's an always-on brain. You serve the customer anytime, anywhere, on any channel – which is very critical.”

“Pega is the low-code platform that helped LeasePlan to realize multi-country scalability along with modular architecture harmonized across 32 countries.”

“If you look at every one of our channels today from a Customer Decision Hub perspective, be it digital, be it assisted chat, IVR, email, and SMS platforms, they’re all powered through this integration with our Next Best Action Engine. This connects back into our Verizon properties with our native …

“With Pega we’re able to provide personalized offers to our clients. That’s something we could not do before with our legacy systems.”

“We’ve received messages from managers in the field who say that in 20 years of working for Santander, they’ve never seen mobilization like this. Truly amazing.”

“Pega's automation capabilities enable us to scale our forbearance operations effectively. As the volume of forbearance requests fluctuates, we can easily adjust our resources and processes to handle increased demand without compromising efficiency.”

“We're all about digital first. Pega is all about digital first This is our platform to be able to simplify the whole servicing of a customer world.”

“We've freed up a lot of human time. That means that the brains of our staff members are freed up to think about things differently. So I've actually seen the rise of more ambitious marketing plans. I find that really exciting – actually having the time and space to think …

“Now, I don’t need someone to manage our ESV environment. It’s managed by Pega Since we moved to the cloud, security patching is automatic. Pega is responsible for making sure the system is always secure.”