Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM and BPM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.
“There has been one huge benefit for our teams using Pega that they were not able to do before. At any given point in the day, management can assess exactly how many cases are outstanding, where they are in the process, and who is working on those cases. It provides a level of Case Management that just wasn’t possible before Pega.”
“Every day sooner that you know about a problem, you can save one day’s worth of bad production. Every day has a huge cost savings associated with it. Using our new system, we were able to connect an engineer to a dealership, to a technician, to a vehicle that had that exact concern, the minute it was written up on the service drive.”
“We can take information from any channel, we can push information to any channel. We're marrying up the customer needs with the business objectives.”
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