Pegasystems

"At ME, because of the investment we’ve made in the technology and the partnership we have with Pega, we are able to provide our customers straight-through processing options, digitally, for all of our deposit products."

“One of my favorite quotes from a customer impacted by Next Best Action said, 'I feel like T-Mobile knows me'. And that is essentially what we want. We want to know them. We want it to be relevant.”

“Pega Customer Service captures and tracks everything that happened during that interaction. Representatives no longer have to spend their time typing up the lengthy notes after each call. Now they can spend time on serving our customers – which is what they want to be doing.”