Pegasystems Inc. is the leader in software for customer engagement and operational excellence. Pega’s adaptive, cloud-architected software – built on its unified Pega® Platform – empowers people to rapidly deploy, and easily extend and change applications to meet strategic business needs. Over its 30-year history, Pega has delivered award-winning capabilities in CRM and BPM, powered by advanced artificial intelligence and robotic automation, to help the world’s leading brands achieve breakthrough business results.
“We set out to provide customers with consistent best-in-class customer service, and I believe Pega’s technology has helped to secure our position as the premier customer service organization.”
“At every key-turn, we have an opportunity to improve the customer experience. Pega is helping us decision over a million times an hour, and we only expect that to grow.”
"We can make our analytics operational and actionable. We can bring them to life for the agent. We can overlay customer value and overlay our strategic priorities. We tripled our …
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