"Pega was the only single platform that seamlessly integrated CRM and BPM capabilities – which is what we needed to bridge the gap between our front end and back end processes."

“Pega’s center-out approach to business architecture gives us the strategy framework that will help us scale faster when the next legislative priority arises. We can now build smarter and implement larger improvements to our operations and licensure policy.”

“Before Pega, we were trapped in legacy monoliths that had rules embedded in decades of code. Change used to be hard for us, but now with Pega, we're able to adapt to change more quickly and have been able to keep up with the unprecedented need for agility during COVID-19.”

"I think we are simpler now, we are a stronger company,and well-positioned for growth."

"Using data to drive your actions is going to be the path to help you stay ahead."

“Traditionally, we've been using Salesforce as our case platform, but we found that that didn't give us the end-to-end process consistency that we were looking for, so this is part of the change.”

"The banks with the best customer service retain customers and retain revenue."

"This is a flexible technology and it significantly reduces time to market. So if we have new prospects, thanks to Pega we can acquire the prospect faster than before."

"What we liked about PEGA was that they were clearly different from the competition. Their solution encompassed process, technology and embedded intelligence."

"In the past, the computer sat between the clients and the advisor. (With PEGA) we sit alongside, sharing the entire screen together."

"Pega allows us to phase out our mainframe systems and react to economic and departmental changes so we can be more flexible to respond to the traveling public."

"This is allowing us to have smarter conversations with our customers."

"Decisioning happens in one central place, making it easy for PNC to provide a consistent customer experience across all channels."

"We set out to create an integrated solution that meets the needs of customers and exceeds their expectations."

"To enable our front line to put our best foot forward is very key."