324 Pegasystems Testimonials

“We’ve received messages from managers in the field who say that in 20 years of working for Santander, they’ve never seen mobilization like this. Truly amazing.”

"It wasn’t just about reducing the cost of service; we also saw improved customer experience. Our net promoter scores absolutely shot up. First-call resolution, which was about 50% before we implemented Pega in the contact center, jumped to 80%."

“HSBC’s GPI initiative has transformed the bank’s operations in a key area of client service by giving clients added confidence that any payment inquiry will be resolved quickly, efficiently, and with a single point of contact.”

"I think we are simpler now, we are a stronger company,and well-positioned for growth."

"Using data to drive your actions is going to be the path to help you stay ahead."

“Traditionally, we've been using Salesforce as our case platform, but we found that that didn't give us the end-to-end process consistency that we were looking for, so this is part of the change.”

"The banks with the best customer service retain customers and retain revenue."

"This is a flexible technology and it significantly reduces time to market. So if we have new prospects, thanks to Pega we can acquire the prospect faster than before."

"What we liked about PEGA was that they were clearly different from the competition. Their solution encompassed process, technology and embedded intelligence."

"In the past, the computer sat between the clients and the advisor. (With PEGA) we sit alongside, sharing the entire screen together."

"Pega allows us to phase out our mainframe systems and react to economic and departmental changes so we can be more flexible to respond to the traveling public."

"This is allowing us to have smarter conversations with our customers."

"Decisioning happens in one central place, making it easy for PNC to provide a consistent customer experience across all channels."

"We set out to create an integrated solution that meets the needs of customers and exceeds their expectations."

"To enable our front line to put our best foot forward is very key."