"It was very important that people could work with lots of confidence within the agency, [and also] with Capgemini and Pega. That's what we've been doing for the last two and a half years. And I'm completely convinced that the success is based on this confidence."

“The Pega-prescribed approach to project implementation allowed us to take what traditionally would have been a major project and break it down into many bite-size MVPs that we could introduce independently, realizing value much sooner than expanding upon these in the next MVPs.”

"I’m very excited at the progress we’ve made using PCS to assist in streamlining the processes associated with product build management."

"I think we are simpler now, we are a stronger company,and well-positioned for growth."

"Using data to drive your actions is going to be the path to help you stay ahead."

“Traditionally, we've been using Salesforce as our case platform, but we found that that didn't give us the end-to-end process consistency that we were looking for, so this is part of the change.”

"The banks with the best customer service retain customers and retain revenue."

"This is a flexible technology and it significantly reduces time to market. So if we have new prospects, thanks to Pega we can acquire the prospect faster than before."

"What we liked about PEGA was that they were clearly different from the competition. Their solution encompassed process, technology and embedded intelligence."

"In the past, the computer sat between the clients and the advisor. (With PEGA) we sit alongside, sharing the entire screen together."

"Pega allows us to phase out our mainframe systems and react to economic and departmental changes so we can be more flexible to respond to the traveling public."

"This is allowing us to have smarter conversations with our customers."

"Decisioning happens in one central place, making it easy for PNC to provide a consistent customer experience across all channels."

"We set out to create an integrated solution that meets the needs of customers and exceeds their expectations."

"To enable our front line to put our best foot forward is very key."