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"We managed to reduce cost by a factor of four and eliminated 93% of touches...."
Gilles Leyrat
SVP of Customer and Partner Services
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"It wasn’t just about reducing the cost of service; we also saw improved customer experience. Our net..."
Nick Hill
Pega Delivery Centre Manager
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"The healthcare environment is rapidly and constantly evolving. We needed technology that would break..."
Amit Rajaram
Director
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"The thing I like about Pega, as we’ve gone on this journey, is the integrated platform and all of the..."
Steve Power
Senior Director, Order Management Services
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"The most important part of our transformation is making sure that we can keep growing and keep improv..."
Leopold Martinez
Director of Operations
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"We have a single brain that provides the next best conversation for each customer based on their curr..."
Jesus Villanueva
Head of CRM Transformation
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"We were able to work with business and IT, look at a process, optimize it, and basically automate 100..."
Chat Villarosa
Director of Digitization COE
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"We are very encouraged by these results (of the 2018 End to End Test) and by the performance of the s..."
U.S. Census Bureau
Director
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"We’re using one platform for all of our channels – online banking, mobile, branch, direct mail, email..."
Ashley Wyant
VP, Decision Platform and Analytics
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"Pega helps provide an organizational and working structure into a formerly manual-based practice, hel..."
Large Universal Bank
Executive Sponsor
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"We are thrilled with the results from the business transformation programme so far. Using Pega has al..."
Martyn Johnson
Manager, IT BPM Delivery Centre
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"We love that Pega allows us to manage business processes and rules, and implement change in an agile..."
Global High Tech Leader
Director for Enterprise Architecture
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"The Pega-based solution is a significant undertaking for us, as it will improve overall service level..."
Mike Burk
Customer Project Manager
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"I had high expectations for Pega, and they have been met...."
Leading Auto Industry Giant
Vice-President, Quality Division
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"Pega is absolutely the glue that connects the customer engagement layers at the front end to the back..."
John Davidson
Head of IT Strategy & Architecture
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"Using data to drive your actions is going to be the path to help you stay ahead...."
KC Wu
VP, IT, Cisco Value Chain, Cisco
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Testimonials & Customer References of individual Pegasystems customers - their endorsements, recommendations, and customer success results of using the software or service. Read these Testimonials & Customer References to decide if Pegasystems is the right business software or service for your company.

We monitor all 145 testimonials to prevent fraudulent testimonials and keep all our testimonials quality high. We only post testimonials verified by the vendor. Verified testimonials require that customer is an actual user of the product.