324 Pegasystems Testimonials

“Pega enables our teams with a single platform where business, development, and design can collaborate on the ideal customer journey, which both digitizes and automates our back-office processes and can be easily extended to customers directly through web and mobile. Pega has accelerated the delivery of customer self-service capabilities and done so in a way which will provide greater reuse and maintainability moving forward.”

"As the CIO, it's very important for me to see that we can deliver a faster and better customer experience. And Pega Customer Service is a very good opportunity for us to give more and better service."

"Our solution brings together the contextual approach, consumer data and predictive model and adaptive model that results in a one to one marketing strategy. And all of that with the agility and independence from other areas."

"I think we are simpler now, we are a stronger company,and well-positioned for growth."

"Using data to drive your actions is going to be the path to help you stay ahead."

“Traditionally, we've been using Salesforce as our case platform, but we found that that didn't give us the end-to-end process consistency that we were looking for, so this is part of the change.”

"The banks with the best customer service retain customers and retain revenue."

"This is a flexible technology and it significantly reduces time to market. So if we have new prospects, thanks to Pega we can acquire the prospect faster than before."

"What we liked about PEGA was that they were clearly different from the competition. Their solution encompassed process, technology and embedded intelligence."

"In the past, the computer sat between the clients and the advisor. (With PEGA) we sit alongside, sharing the entire screen together."

"Pega allows us to phase out our mainframe systems and react to economic and departmental changes so we can be more flexible to respond to the traveling public."

"This is allowing us to have smarter conversations with our customers."

"Decisioning happens in one central place, making it easy for PNC to provide a consistent customer experience across all channels."

"We set out to create an integrated solution that meets the needs of customers and exceeds their expectations."

"To enable our front line to put our best foot forward is very key."